Bank Teller / Teller - Full Time

Teller Position at Citizens Bank
At Citizens Bank we help people, businesses, and communities achieve financial success to build a better future. We hope you will consider joining our team. We are seeking a full time Teller to join our Riverview Branch team.
Hours/Schedule:
Business hours: Sunday closed, Monday - Friday 8:30am-5:30pm, Saturday 8:30am-12pm
38-40 hours/week
Hours may change at any time based upon business needs
Description:
Responsible for handling basic transactions for customers in a friendly and efficient manner, in conformance with the established policies and procedures. Also responsible for maintaining and balancing a teller window, providing high quality customer service and cross selling Bank products and services.
Essential duties and responsibilities:

Represents the Bank to customers in a courteous, professional manner
Processes transactions in an enthusiastic, courteous, and prompt manner in conformance with policies and procedures
Provides customers with outstanding service
Cross sells Bank products to customers
Maintains and balances a teller drawer
Views basic account history and answers account questions
Processes Vertex transactions including but not limited to deposits, withdrawals, loan payments, check cashing, money orders, cashier's checks
Answers the phone and assists customers as needed
Processes check orders/reorders
Processes cash advances
Processes stop payments
Processes changes of address
Processes coin orders
Processes wire transfers
Unlocks and resets digital banking access
Processes Add on CD deposits/batching
All other duties as assigned
These additional duties may be assigned based upon branch need:

Safe Deposit Box access
Vault
Override authority
Basic consumer account closure
Create debit cards for consumer checking accounts
Critical Competencies:

Accuracy
Customer Service Excellence
Teamwork
Requirements:

• High School Diploma or GED required
• Prior banking experience preferred
• 6 months or more related experience in customer service and cash handling required
• Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act and the requirements of the Office of Foreign Assets Control. Additionally, must follow policies and procedures to minimize risk by exercising good judgment, raising questions to management, and adhering to policy guidelines.
• High level of professionalism
• Basic computer skills, using Word, Excel, Internet, e-mail, and other date or software programs and applications
• Professional communication skills
• High level of confidentiality
• Excellent organizational skills
• Accuracy
• Teamwork