Virtual Concierge Coordinator

Hope's Global Getaways is a remote travel planning company powered by a full-service travel agency that specializes in destination weddings, honeymoons, cruises, family vacations, and luxury getaways. We partner with top global travel brands to design seamless, memorable travel experiences for clients worldwide.
Our mission is to help travelers plan unforgettable vacations while offering flexible, remote opportunities for individuals who are passionate about travel and customer service.
Role Summary Our growing remote client experience team is seeking organized, service-driven individuals to join us as Concierge Experience Coordinators. In this role, you\'ll assist clients with arranging tailored travel plans, managing essential booking details, and providing consistent support throughout the entire planning process to help ensure a seamless and well-managed experience.
This opportunity is well suited for individuals who enjoy working with people, staying detail-oriented, and supporting multiple moving parts in a flexible remote environment. Prior background in customer service, hospitality, administration, or scheduling can be helpful, but it is not required—full training and ongoing support are included.
Core Duties Support clients with travel inquiries, preferences, and trip coordination needs
Assist in arranging travel components such as lodging, flights, cruises, transportation, tours, and activities
Evaluate options and availability through approved booking platforms and supplier systems
Communicate with clients in a clear and professional manner via phone, email, and messaging systems
Manage updates to bookings, itinerary changes, and follow-up service requests
Maintain structured and accurate client records within internal platforms
Take part in virtual onboarding, training sessions, and ongoing development programs
Ability to handle multiple priorities while working independently remotely
Comfortable using digital tools, email platforms, and basic computer systems
Interest in client services, coordination, hospitality, or travel support roles
What We Offer Fully remote work environment
Flexible scheduling options
Step-by-step onboarding and structured training
Continued mentorship and professional development support
Access to supplier networks, booking systems, and travel tools
Eligibility for travel-related incentives, discounts, and recognition programs
Long-term growth opportunities within a supportive and expanding remote team

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