Head of Operations & Business Management

Manager, Operations

The Operations Manager, Infrastructure Services - Burbank Studio Lot,is responsible forthe day-to-day operation, maintenance, and reliability of infrastructure systems supporting one of The Walt Disney Company’s most complex studio campus environments. This roleleadsa large multi-trade operation responsible formaintainingcritical building systems, utilities, grounds, hardscapes, and trade services that support active studio production, corporate operations, executive offices, and business partners.

This position serves as a key operational leader within Corporate Real Estate Operations’ Infrastructure Services team and is responsible for leading union and non-union personnel, executing maintenance and repair programs, managing operating budgets, supporting recurring capital planning, and delivering a high level of client service in a safe, reliable, and cost-effective manner.

The Operations Manager partners closely with Engineering Services, Capital Planning, Design & Delivery, Safety, Security, Production Services, Client Services, Labor Relations, Human Resources, FP&A, Finance, Sourcing, and external service providers to ensure infrastructure operations are aligned with business needs, asset lifecycle priorities, financial targets, and long-term campus strategies.

Infrastructure Operations & Maintenance Leadership

Lead day-to-day infrastructure operations for the Burbank Studio Lot, including maintenance, repair, and operation of building systems, central utility infrastructure, grounds, hardscapes, and campus trade services.

Manage multi-trade operations across Electrical, HVAC, Plumbing, Landscaping, Utility Workers, Paint, Mill/Carpentry, and support staff.

Maintain operational reliability of critical infrastructure systems, including electrical distribution, emergency power, HVAC, plumbing, building automation/controls, site utilities, stormwater systems, life safety systems, and other campus support infrastructure.

Drive preventive, predictive, and corrective maintenance programs using CMMS data, asset condition assessments, work order trends, field inspections, and operational metrics.

Conduct routine field assessments and site walks toidentifyasset deficiencies, deferred maintenance, operational risks, customer service needs, and capital renewal opportunities.

Balance daily reactive work, preventive maintenance, production support, client service requests, and project-related work whilemaintainingservice levels and infrastructure reliability.

Maintaindocumentation related to infrastructure assets, drawings, as-builts, single-line diagrams, maintenance records, work order history, and operating procedures.

Union Workforce & Labor Leadership

Lead a large multi-trade workforce that includes directly represented union employees,foremen, gang bosses, supervisors, support personnel, contractors, and third-party service providers.

Provide day-to-day leadership and direction to trade leadership teams across HVAC, Electrical, Plumbing, Utility, Landscaping, Paint, and Mill/Carpentry functions.

Partner with Labor Relations, Human Resources, and union leadership to support contract administration, workforce planning, employee relations, grievance resolution, and a productive labor-management environment.

Ensure work is assigned and executed in alignment with applicable collective bargaining agreements, company policies, jurisdictional requirements, safety standards, and operational priorities.

Manage laborutilization, staffing plans, overtime requirements, contracted services, workload balancing, and resource allocation across multiple trades.

Developforemen, gang bosses, and emerging leaders through coaching, mentoring, performance management, succession planning, and training.

Promote a culture of safety, accountability, professionalism, teamwork, customer service, and continuous improvement.

Financial & Strategic Management

Own development and management of campus operating budgets, ensuring alignment with service levels, labor strategies, maintenance requirements, asset reliability needs, and operational performance targets.

Partner closely with FP&A teams to prepare Annual Operating Plan expense budgets, monthly forecasts, quarterly forecasts/reforecasts, variance explanations, and financial updates.

Manage labor forecasting, overtime planning, material spending, service contracts, repair costs, and other operating expenditures whileidentifyingopportunities for cost control and service improvement.

Partner with the Capital Planning team to develop recurring annual capital plans, incorporating assetcondition, lifecycle replacement needs, maintenance trends, operational risks, client impacts, and long-range campus requirements.

Support development of 1-5 yearcapital maintenance plans byidentifyinginfrastructure deficiencies, end-of-life assets, deferred maintenance exposure, reliability risks, and business continuity needs.

Use CMMS data, maintenance history, failure trends, field assessments, asset condition information, and operational feedback to prioritize capital investments and justify funding requests.

Partnerwith Engineering Services, Capital Planning, Design & Delivery, FP&A, Finance, and Sourcing to develop scopes of work, cost estimates, project justifications, lifecycle analyses, and investment recommendations.

Support capital project intake, prioritization, forecasting, and closeout activities to ensure completed work aligns with operationalneedsand asset records are updated.

Establish and manage operational KPIs focused on reliability, maintenance effectiveness, labor productivity, work order performance, customer service, backlog, asset availability, safety, and cost performance.

Partner with Sourcing and Procurement to develop scopes of work, support bid evaluations, manage vendor performance, and negotiate maintenance/service contracts that achieve operational and financialobjectives.

Capital Projects & Engineering Coordination

Partner with Engineering Services and Design & Delivery teams during planning, design, construction, commissioning, turnover, and post-project operational support.

Review proposed infrastructure designs for constructability, maintainability, operational requirements, code compliance, safety, access, shutdown requirements, lifecycle cost, and long-term serviceability.

Provide operational input into capital projects, tenant improvements, infrastructure upgrades, production support projects, and campus modernization efforts.

Coordinate with operating teams to plan outages, temporary services, access requirements, labor support, safety controls, and stakeholder communications.

Support commissioning, punch list resolution, asset turnover, documentation updates, and transition of completed projects into maintenance programs.

Identifyopportunities to improve reliability, resiliency, energy efficiency, maintainability, and operational performance through capital projects and repair programs.

Studio Operations & Client Partnership

Support active studio production, corporate operations, executive spaces, events, and business partners by ensuring infrastructure services are responsive, reliable, and coordinated.

Partner with Production Services, Studio Operations, Security, Client Services, Safety, Engineering, and business stakeholders to coordinate maintenance activities, utility outages, repairs,special events, and operational support.

Balance client serviceneeds withinfrastructure reliability, safety requirements, trade availability, labor agreements, and financial discipline.

Communicate clearly with technical and non-technical stakeholdersregardinginfrastructure work, outages, repair plans, risks, timelines, and business impacts.

Provide practical solutions to complex operational issues while minimizing disruption to production operations, employees, guests, executives, and business partners.

Maintainhigh standardsof customer service, workplace readiness, safety, and campus appearance.

Safety, Compliance & Risk Management

Champion a strong safety culture across all trades, vendors, contractors, and operational teams.

Ensure compliance with company safety programs, OSHA requirements, applicable building codes, fire/life safety requirements, environmental standards, and other regulatory obligations.

Partnerwith Safety, Security, Fire/Life Safety, Engineering, Risk Management, and AHJs as needed to resolve issues andmaintaincompliance.

Ensure teams followappropriate jobhazard analysis, lockout/tagout, hot work, confined space, fall protection, electrical safety, and other required safety protocols.

Identifyoperational and infrastructure risks and develop mitigation plans to reduce exposure to business interruption, safety incidents, asset failures, and service disruption.

Bachelor’s degree in Engineering, Facilities Management, Construction Management, Business, or a related field; equivalent work experience may be considered whereappropriate.

7+ years of experience infacilitiesoperations, infrastructure services, engineering operations, building operations, ora related field.

Strong working knowledge of building infrastructure systems, including HVAC, electrical distribution, plumbing, building automation/controls, emergency power, utility infrastructure, central plant systems, grounds/hardscape, and life safety systems.

Experience operating facilities within a large campus, studio, entertainment, production, healthcare, manufacturing, higher education, municipal, or similarly complex operating environment.

Experience using CMMS/EAM systems to manage work orders, asset data, maintenance programs, labor productivity, backlog, and operational performance.

Ability to assess operational risks, assetcondition, maintenance trends, and infrastructure reliability issues and develop practical solutions.

Working knowledge of applicable codes and standards, including OSHA, NFPA, building codes, environmental compliance requirements, and general workplace safety requirements.

Demonstrated experience leading directly represented union trades in a multi-trade operating environment.

Experience managingforemen, gang bosses, supervisors, skilled trades, support staff, contractors, and third-party service providers.

Strong understanding of labor relations practices, workforce planning, overtime management, staffing models, and collective bargaining environments.

Strong communicationskills with the ability to translate technical issues into clear business impacts for non-technical stakeholders.

Ability to collaborate with internal business partners, senior leaders, vendors, union leadership, and cross-functional support teams.

Financial

Experience managing multi-million-dollar operating budgets, labor budgets, maintenance contracts, material expenditures, and service agreements.

Experience partnering with FP&A and Finance teams on AOP expense budgets, monthly forecasts, quarterly forecasts, variance analysis, and financial reporting.

Experience supporting recurring capital planning, lifecycle replacement programs, infrastructure renewal, and capital investment prioritization.

Strong analytical skills related to laborutilization, maintenance performance, work order trends, asset lifecycle planning, cost control, and service-level performance.

Experience developing scopes of work, cost estimates, business cases, funding requests, and vendor bid evaluations.

Professional certifications such as CFM, FMP, PMP, LEED AP, RPA/FMA, SMA, or trade-related certifications.

Advanceddegreein Engineering, Business Administration, Facilities Management, Construction Management, or related discipline.

Experience supporting central plant operations, critical infrastructure, utility distribution, emergency response, and business continuity planning.

Experience developing recurring capital plans, preventive maintenance strategies, reliability-centered maintenance programs, or enterprise asset management improvements.

The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

Job Posting Primary Business:

Facilities Management

Full time