Part Time Advocate

Pay: $14/hr
Schedule: Part-time; varying hours
Be the friendly guide patients didn't know they needed (but will be very glad they have).
At Utah Physical Therapy , South Ogden, Utah , healing is a team effort and our Patient Advocates are the people who make the experience smooth, supportive, and human from start to finish. If you're someone who loves helping people, solving problems, and keeping things organized while delivering exceptional service, this role puts you right at the heart of patient care.
What You'll Do
You'll serve as the bridge between patients and the clinic. Making sure every person who walks through our doors feels welcomed, informed, and supported.
Patient Experience & Support

Welcome patients warmly and create a personalized, positive experience from arrival to departure
Listen to concerns, answer questions, and help patients understand their care plans
Provide guidance on clinic processes, policies, and available resources
Help patients navigate insurance, financial questions, and treatment coordination
Coordination & Communication
Schedule appointments and manage reminders and updates
Serve as a liaison between patients, providers, billing, and administrative teams
Handle phone, email, and fax communications professionally and promptly
Communicate estimated wait times and support smooth clinic flow
Advocacy & Problem Solving
Address patient concerns with professionalism and care
Mediate communication between patients, families, and clinical staff
Verify insurance and assist with coverage understanding
Escalate complex concerns appropriately and follow through on resolutions
Operations Support
Maintain accurate patient records and EMR documentation
Support clinic organization and daily operations
Contribute ideas to improve the patient experience
Uphold HIPAA and PCI compliance standards
What Makes You a Great Fit

At least 1 year of experience in patient advocacy, medical reception, or insurance/authorization
Comfortable using EMR systems, Microsoft Office, and Google Docs
Strong communication skills and a calm, professional presence
Highly organized with strong multitasking ability
Natural problem-solver who adapts quickly
Team-oriented with a positive, service-minded attitude
Detail-focused and committed to patient privacy and compliance
Work Environment

Clinic setting with a mix of sitting, standing, and assisting patients as needed
Occasional light lifting (up to 15 lbs)
Active, people-focused environment where no two days are exactly alike
Why Join Us
You won't just schedule appointments - you'll make a real impact on how patients experience their care. This is a role for someone who wants meaningful work, a collaborative team, and the opportunity to improve people's day every single shift.