Head of Products - Remote

When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise.

InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world’s leading merchants. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.

You can learn more about InComm Payments by visiting our Website or connecting with us on LinkedIn, YouTube, Twitter, Facebook, or Instagram.

Join InComm Healthcare, part of InComm Payments, as a Product Manager II shaping technology that connects health plans, members, and partners. You will lead products and platform capabilities focused on client integrations, enrollment and eligibility for supplemental benefit and incentive programs, APIs, data exchange, and reporting. This remote role is ideal for a product professional who turns complex needs into scalable solutions and measurable outcomes.

Your work will simplify health plan connectivity, improve the accuracy and visibility of enrollment and eligibility information, and expand reusable platform capabilities.

You will collaborate across product, engineering, implementation, operations, analytics, sales, and marketing to deliver successful client solutions. As the subject-matter expert for assigned products and integrations, you will set priorities, manage dependencies, support launches, communicate tradeoffs, and champion reusable platform solutions.

Prioritize investments based on client and member value, scalability, risk, compliance, efficiency, and financial impact

Align roadmaps and dependencies across enrollment and benefit eligibility, APIs, reporting, digital experiences, payments, and operations

Use product performance, adoption, service health, and client outcomes to guide continuous improvement

Analyze market offerings, client feedback, product data, support trends, and implementation learnings to identify scalable opportunities

Product Development and Delivery

Lead discovery and delivery with engineering, architecture, implementation, operations, analytics, security, compliance, and quality assurance

Define epics, features, user stories, acceptance criteria, workflows, and data and nonfunctional requirements

Own intake, backlog prioritization, and release planning to focus capacity on the highest-value outcomes

Guide scalable integrations for member enrollment and benefit eligibility feeds, APIs, authentication, data exchange, reconciliation, and error handling

Define reporting for enrollment and eligibility, transactions, program performance, exceptions, and service operations

Set product OKRs and KPIs for adoption, client and member outcomes, quality, service performance, and product health

Support testing, launch readiness, implementation, documentation, and post-launch stabilization

Measure realized value against OKRs, KPIs, and development, implementation, support, and operating costs

Balance client commitments with platform reuse, scalability, maintainability, and long-term total cost of ownership

Communicate the value of integrations, APIs, benefit eligibility, reporting, and related platform capabilities

Create product documentation and enablement materials that support readiness and client adoption

Client and Sales Partnership

Partner with Sales, Account Management, Solutions, and Implementation to assess fit, shape scalable solutions, and communicate roadmaps

Support client presentations, proposals, solution reviews, implementation planning, and executive discussions

3+ years of experience in product management, technical product management, business analysis, or a related field

• Bachelor’s degree in business, technology, healthcare, or a related discipline, or equivalent experience
• Experience with B2B products, enterprise platforms, or client-facing technology solutions
• Experience with Agile development, backlog management, user stories, acceptance criteria, and cross-functional delivery
• Experience with APIs, integrations, data exchange, enrollment and benefit eligibility, reporting, or analytics for client-facing platforms
• healthcare claims or clinical data processing experience is a plus
• Ability to travel up to 15%

InComm Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.

*This position is eligible for the Employee Referral Bonus Program - Tier III

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