Hardware Systems Engineering

MCSG Technologies is seeking a Junior CAD/PLM Systems Administrator in support of lab and IT operations at NASA GSFC. The candidate will provide operational and technical support for CAD/PLM systems including but not limited to: Creo, Windchill, Creo View, SolidWorks, and related third party applications. This includes general support, testing software upgrades, and configuration. Provides front line support for all CAD/PLM systems and related inquiries.
Provide technical support to end users via an incident ticketing system, periodic technical tips, basic training courses, and advanced seminars.
Maintain the infrastructure for CAD/PLM systems including but not limited to: standard formats, part/assembly/drawing template models, standard part libraries, materials libraries, access requests, and model release workflows.
Provide software development and testing support for NASA custom applications such as MassPro, Engineering App Launcher, Engineering App Store, NASA Engineering App Tracker, Project Access Management System, Cache Recovery Tool, and Task Tracker.
Assists with special projects for evaluating, deploying, and upgrading CAD/PLM systems to newer versions and implementing new CAD/PLM systems technologies.
Provides technical consultation to projects standardizing their Configuration Management (CM) activities in Windchill.
Troubleshoots system issues by reproducing problems, engaging technical support when necessary, verifying remedies, and documenting results.
Approves and certifies Creo and SolidWorks hardware libraries, formats, custom material definitions, and start parts.
Troubleshoots Creo and SolidWorks issues by reproducing problems, contacting the vendor when needed, verifying suggested remedies, and documenting results.
Maintains the Creo, SolidWorks, and Windchill website, splash screen, and knowledge base.
Assists with managing ETD's license server and engineering applications as needed within ETD.
Provides support with servers, virtual machines, hardware, configuration, maintenance, troubleshooting, and other duties as assigned as needed.
Design experience with Creo or SolidWorks
Team and customer-focused, strong work ethic, adaptable to change, able to multitask and work in a cooperative environment with shared responsibilities.
Experience troubleshooting CAD to Windchill integration issues
Familiarity with managing and troubleshooting CAD Workers

RELEVANT EXPERIENCE: 1 year of experience in providing operational and technical support for CAD/PLM systems.
BA/BS or higher preferred, in Computer Science, Computer Engineer, Software Engineering, Management of Information Technology, Mechanical Engineer or other related disciplines or equivalent experience.
SECURITY CLEARANCE: Citizen and able to pass NASA badging and onboarding requirements in accordance with applicable federal security policies.
ABOUT US: At MCSG Technologies, we believe the path to success begins by empowering our employees to do what is best for our customers. This helps create value for our customers and business partners through efficiencies and cost-effective relationships that are built on trust, while delivering on-time and within budget. Our company ethos is simple Empowered to serve our customers, our communities, our colleagues. If you would like to learn more, please visit our website at or find us on Glassdoor.
Medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, EAP, parental leave, paid time off, holidays and more. MCSG Technologies considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, and key skills.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, disability status, protected veteran status or any other characteristic protected by law.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information.