Customer Service/Dispatcher Nights and Weekend

SERVICE DISPATCHER

This position is located at our Headquarters building in Bismarck, ND and is not a remote position.

This position will assist to ensure adequate, safe, and reliable service to the Cooperative’s members. The incumbent will take incoming customer calls and dispatch service orders during business and non-business hours for Basin Electric Power Cooperative (BEPC) and its member systems located across 13 states.

Answer telephone calls for BEPC and member systems primarily during non-business hours in an incoming call center environment. Accurately, courteously, and quickly handle calls on designated lines, updating records accurately and timely and communicating clearly with line crews, office personnel, and member services staff.

Coordinate notification of emergency response to situations, which may include power outages, fires, property damage, criminal incidents, emergency medical incidents, etc.

Provide customer service support to all customers of SRS, both Cooperative and member systems wide. This includes dispatching work crews and service personnel for member cooperatives involving the use of radio or telephone to transmit information and reports on work progress.

Monitor & upload information into Dispatch application.

Analyzes internal processes as appropriate and recommends procedural changes to improve operations.

Assist with special projects as assigned.

Support and stay informed with guidelines, policies, and procedures of all member Cooperatives to answer member inquiries.

Associate’s degree in a business-related field; High school diploma or equivalent (GED or HSED) and 2 years of office and/or customer service experience.

Strong customer service, verbal and written communication, and interpersonal skills.

The incumbent must be able to work 12-hour shifts, days, nights, weekends, and holidays on a rotating basis and on an on-call basis.

Overtime may be required.

Experience with personal computers in a Windows environment and with Microsoft Word and Outlook.

PHYSICAL AND ENVIRONMENTAL DEMANDS

This position requires the ability to remain in a stationary position and to move about the office building, occasional reaching below and above shoulder level, constant use of a keyboard/computer and other office productivity machinery, bending, kneeling, lifting/carrying up to 10 pounds, and pushing/pulling up to 20 pounds. Ability to handle sensitive and confidential information with discretion and professionalism.

If you are an applicant with a disability who is unable to use our online tools to search and apply for jobs, or who needs other assistance or accommodations, please contact us at View phone number on click.appcast.io. Basin Electric is an Equal Employment Opportunity Employer regarding race, color, religion, sex, sexual orientation, gender identity, national origin, disability, and veterans status.