Urgently Hiring Fulltime Customer Service/Dispatcher

Impact Fire Services Job Opportunity

Established in 2009, Impact Fire Services was the vision of a group of experienced industry professionals that wanted to build a best-in-class fire protection and life safety company. Through superior customer service and technical expertise, we have developed long-standing relationships with the leading businesses in our markets. We are a full-service fire protection company, providing installation, maintenance, inspection, monitoring, and retrofit of fire safety systems. Come join a dynamic team of fire protection professionals, many of whom carry NICET and manufacturer certifications in leading brands. Impact Fire has deep experience supporting many industries including retail, healthcare, education and restaurants. At Impact Fire Services you can learn a trade with multiple career paths in fire and life safety while benefiting from an employee focused company culture that allows you to gain mentorship and training provided by leading experts at one of the fastest growing companies in the industry. Whether you have transferable skills, prior industry experience, or are looking to start your journey, our apprenticeship programs will give you the support and knowledge you need to go further in your career. At Impact Fire, we are a group of hardworking, dedicated fire protection professionals committed to protecting lives and property from fire. Our cohesive team spirit and customer service-oriented culture are expressed in all that we do. We operate in 52+ district office locations across the United States, supporting industries ranging from retail and healthcare to education and restaurants.

Benefits of joining Impact Fire Services When you join Impact Fire you will receive:

Pay is on a weekly cycle, every Friday

Competitive benefits, including healthcare, dental, vision, life insurance, paid time off and holidays

Company paid short and long-term disability

Immediately vested in our 401(k) company match

Full-time employees participate in our Shared Ownership Program which offers a monetary bonus aligned to the company's long-term success. This program fosters an ownership mindset and ensures that every employee meaningfully shares in the success they help create.

Robust training opportunities with company reimbursement upon achieving required licensing

Apprenticeship programs for fire sprinkler, fire alarm and inspection positions

Opportunity to work alongside some of the best talent in the fire protection industry

Dispatch and coordinate client service work requests to repair and maintain fire protection components to include extinguisher, suppression, and sprinkler systems for our district office.

Follow-up on current customer jobs to make sure they are completed to the customer's satisfaction.

Handle all escalated calls and research the problem to determine what issues may be affecting the customer.

Work with the Accounting Department on any billing issues and ensure that customers are invoiced in a timely manner.

Track customer paperwork and submit timely and accurately.

Answering phone calls and email messages and providing support to our customer base.

Strong background in customer and interpersonal communication skills.

Proficiency of MS Office: Outlook, Excel, Teams.

Customer Service/Dispatch - provide helpful, courteous, accessible, responsive and knowledgeable support to staff, clients, and others, at all times.

Detail oriented and demonstrate a high degree of accuracy when performing data entry and confidence working in a fast-paced environment.

Strong verbal and written communication skills (Strong Phone Skills)

We look forward to talking with you about career opportunities with Impact Fire Services. Employment with an Equal Opportunity Employer (EOE) including disability/veterans.

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