University Liaison

Req Id: 42119

Job Title: Client Liaison

City: West Lafayette

Job Description:

Job Summary
We are seeking a dedicated and efficient Client Services Liaison to join our veterinary team. The ideal candidate will facilitate veterinary clients' needs throughout their visit, including communication with service departments, processing paperwork, handling financial transactions, and scheduling appointments. This role requires a strong working knowledge of hospital workflows and processes to provide excellent service to clients and patients.
Key responsibilities include preparing client bills with appropriate discounts, collecting deposits and balances, and maintaining confidentiality per hospital policies. The liaison will also determine the urgency of emergencies and find alternative solutions for upset clients. The position is primarily 8am-5pm but may vary based on departmental needs. Additionally, the role involves covering the reception desk, performing miscellaneous duties, and attending monthly staff meetings. Occasional on-call shifts for Saturday mornings and some holidays are required.
The salary for this position will start around $16-$19 an hour based on experience, plus benefits.
What We're Looking For:
Education and Experience
Qualified candidates will need:

High School Diploma/GED.
One year of clerical experience in a medical clinic/veterinary office or related customer service experience.
Skills Needed:
Personable with people
General Computer Skills
Strong Customer Service skills
Proficient Data Entry skills
Cash Handling experience
General cleaning
Multi-tasking
Strong Communication Skills
Additional Information:
To learn more about Purdue's benefits summary CLICK HERE
Purdue will not sponsor employment authorization for this position
A background check will be required for employment in this position
FLSA: Non-Exempt (Eligible For Overtime)
Retirement Eligibility: Non-exempt Defined Contribution Plan