Head of Recruitment & HR (Insurance)

POSITION SUMMARY The Human Resources Manager manages core HR operations and serves as the primary Human Resources partner to a mission-driven, fast-growing organization. This hands‑on, individual‑contributor role requires strong Human Resources expertise, sound judgment, and the ability to work independently across a broad, compliance‑sensitive workload in close partnership with the Leadership Team. This is an in‑person, office‑based role in Central Oregon (Redmond, OR)

Our process is our promise: proven systems and disciplined execution deliver exceptional care to every Community, Employee, and Client.

ROLE RESPONSIBILITIES Serve as the first point of contact for the HR function, monitoring and responding to the HR inbox, ticketing board, physical mail, and phone line in a timely, professional manner

Administer the workers' compensation process end‑to‑end, including claim intake, reporting, carrier coordination, return‑to‑work planning, and record‑keeping

Administer and manage leave of absence programs (FMLA, OFLA, ADA accommodation, personal and medical leave) and the unemployment claims process, ensuring compliant and timely handling

Provide payroll processing and HRIS support, including processing wage garnishments and responding to employment/income verification requests

Own and continuously improve the Employee Training Program, ensuring content is current, compliant, and effectively delivered

Provide day‑to‑day HR support to branch locations, acting as a trusted, responsive resource for Branch Leaders, Supervisors, and Employees, and lead performance management and offboarding activities

Operate as the de‑facto HR resource in the absence of a dedicated HR leader, following established SOPs and exercising sound, independent judgment while escalating appropriately

ROLE QUALIFICATIONS Bachelor's degree in Human Resources, Business Administration, or a related field, or equivalent combination of education and experience

Minimum of 5 years of progressive Human Resources Generalist, Manager, or HRBP experience, including hands‑on work with benefits administration, leave management, workers' compensation, and unemployment claims

Demonstrated ability to work independently and make sound HR decisions in an environment without a dedicated onsite HR leader

High level of integrity, discretion, and professionalism in handling confidential information, including adherence to HIPAA and other regulatory obligations

Strong judgment, problem‑solving ability, and adaptability to shifting priorities and business needs

PHR, SHRM‑CP, or higher HR certification preferred; prior experience in home care, healthcare, or a multi‑site/branch services organization a plus

Paid Time Off and Paid Holidays*

100% Company-Paid Dental Insurance and Vision Insurance*

100% Company-Paid $25,000 Life Insurance Policy*

100% Company-Paid Employee Assistance Program - including mental health counseling sessions, financial coaching, provider referrals, and childcare resources - available 24/7

Customizable Health Insurance Plans: Up to 100% Company Contribution to plan premium for Employee, PLUS additional contribution for Dependents as needed*

401(k) Retirement Program - with Employer Match*

Professional Development – ongoing education, wraparound support, and leadership coaching

A Next‑Level, Comprehensive Training and Orientation Week

Excellent written and verbal communication skills in English

Strong project management skills — strategic, organized, and intuitive

Results‑driven, with proven time management skills and the ability to juggle multiple priorities and deadlines in a fast‑paced environment

Tech‑savvy and comfortable with a variety of software and devices

Warm, welcoming, and professional demeanor with a commitment to outstanding customer service

Administrative experience in a related specialty such as accounting, customer service, scheduling, billing, IT, project management, sales, marketing, business development, staffing, recruiting, care coordination, compliance, office or business management, human resources, or operations

Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. *