Head of Operations **URGENT**

Operations Manager - Icon Park
The Operations Manager oversees and enhances the daily operations of our premiere retail and experience location. This role leads the operational processes to deliver sales and profits, protects our company assets, ensures efficient store performance, delivers high quality guest service, and creates a productive work environment. The Operations Manager is a hands-on leader with a passion for specialty retail who can easily adapt to an ever-changing retail environment in a high-volume location.
Manages the daily operations of the location to ensure smooth and efficient workflow in a high-volume environment
Acts as a brand ambassador
Ensures all Build-A-Bear Workshop operational policies and procedures are followed consistently by team. Identifies and communicates any possible violations to the General Manager, District Manager and/or Territory Manager immediately, to assist with performance feedback and/or escalation to HR
Manages store maintenance issues and coordinates with vendors when needed
Takes primary responsibility for staffing decisions, including preparing work schedules, assigning employees to shifts and work areas, directing daily work activities, adjusting staffing levels based upon operational needs, interviewing applicants, participating in hiring decisions, training employees, and providing ongoing supervision of store operations
Exercises common sense and independent judgment in directing employees, resolving operational and personnel issues, enforcing company policies and procedures, responding to and leading the team to maintain operational efficiencies and adherence to store policies and procedures
Drives store performance through detailed analysis of metrics and implement process improvements
Supervises and directs AWMs, SLs and Bear Builders in performing assignments necessary to achieve greater efficiencies and process improvements
Adjusts staffing and operational strategies for peak tourism cycles, local events, and convention and group sales business
Ensures employee compliance with operational, safety, cash-handling, inventory control, and guest-services standards
Minimum of high school diploma or GED equivalent

• 3 years in a leadership role in a logistics, inventory, experiential retail, or hospitality environment
• Experience with retail reporting, P&L statements, and labor management
• Skilled knowledge of POS systems, Microsoft Suite, and inventory systems with the ability to improve processes

Bachelor's degree
Experience managing a high-volume, tourist driven retail location
Willingness to enforce policies or adjust processes, and procedures to meet operational demands
Strives for continuous improvement
Active retail store management requires the ability to sit, stand, and move around for at least eight hours a day
Work environment includes a three-level outdoor free-standing building
Will need to work in both indoor and outdoor environments
Ability to work a typical retail schedule including days, evenings, weekends, and holidays
Your Performance Will Be Measured On:
Consistent high-level execution of brand standards and company initiatives
Ability to foster team collaboration, communication, and performance
This document does not represent an expressed or implied contract of employment, nor does it alter your at-will employment, and Build-A-Bear, Inc. reserves the right to change this job description and/or assign tasks for the employee to perform, as may deem appropriate.