IT Helpdesk / Junior Sysadmin

The Junior IT Systems Administratoris responsible for performing server administration, as well as escalation support to end-users and onsite support for both hardware and software issues.

The IT Systems Team can be characterized as a fast-paced environment with shifting priorities and sudden issues that need to be balanced with “road map” projects. The technician is expected to be able to adapt to this environment and produce results with a self-starter mentality while maintaining a collaborative outlook. The technician will always represent themselves, the department, and the company with the highest level of professionalism.

Innovate Systems and the companies it services maintains multiple on-premises datacenters and this position requires that applicants must be able to be present onsite at the 5-Hour Energy® plant to ensure system uptime and/or proper triage in case of an outage, regular maintenance, or emergencies. Travel to remote locations may be required on occasion to provide support for special projects/needs. These requirements are superseded by up-front, mutually agreed-upon negotiations, when a Junior IT Systems Administrator cannot feasibly travel due to circumstance or other restrictions.

Essential Job Functions:

Act as primary escalation point for Service Desk tickets

Server Administration and Troubleshooting

Maintenance of IT systems, core business services, and IT Systems components according to documentation

Responsible for implementing or maintaining integrations (designed by Systems Engineers) with 3rd party systems/services/software

Provide onsite support for the Cybersecurity and Network teams

Imaging and deployment of endpoints

Perform data restore operations as necessary using backup systems

Document inventory, procedures, and configuration in a detailed manner

Participate in out-of-band Maintenance Events as required

Conduct training for other IT Admins and End Users as required

Perform security permission changes/additions/deletions for all platformsin coordination with Cybersecurity

Maintain required support logs/alerts

Handle third-party support calls for IT Systems equipment and/or platforms

Demonstrate regular and consistent attendance and punctuality

Comply with documented procedures, practices, and policies

Qualifications:

2+ Years administrating Microsoft Environments (AD, Windows, Multi-site, Group Policy)

Powerful troubleshooting method/ability

Strong understanding of O365 platforms and features (SharePoint, Azure AD, Conditional Access, Teams, and Exchange)

Strong understanding of software/update deployment methodologies

Operational understanding of Cloud, Hybrid, and On-Prem environments

Operational grasp and use of PowerShell

Familiarity with virtualization and hypervisors (Hyper-V)

Familiarity with MDM/MAM/EMM

Mindful of security best practices in solution implementation

Soft Skill Qualifications:

Must be “team-collaborative” but also “self-driven”

Quick learner and willing teacher

Ability to shift priorities in the face of unexpected changes to business needs

Professional and approachable demeanor

Ability to summarize events, incidents, projects, and obstacles in a concise manner

Courteous, Punctual, and Proactively Communicative

Bonus Qualifications:

VDI and RemoteApp familiarity is a bonus

Hyper-V administration is a big bonus

Endpoint Configuration Manager is a big bonus (aka. Intune/SCCM)

Experience working in a manufacturing environment

#J-18808-Ljbffr 5-hour ENERGY®