Head of Operations Management (m/w/d)

Operations Supervisor
Department: School Bus Management
Location: Bristol, CT
Salary: $0 - $0
Career Site : Dattco

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ABOUT THE ROLE

The Operations Supervisor is responsible for the day-to-day coordination of driver operations, routing execution, and customer service delivery. This role ensures efficient scheduling, effective communication with stakeholders, and consistent adherence to operational standards across fixed route and charter services.

WHY THIS ROLE MATTERS

The Operations Supervisor is critical to the successful execution of daily service. This role directly impacts route reliability, driver performance, customer satisfaction, and the overall safety of operations.
By ensuring that each day runs smoothly, the Operations Supervisor protects the company-s commitments to its customers and the communities it serves.
This role also plays a key part in building a strong operational culture, fostering accountability, engagement, and performance across the workforce.
Additionally, this position serves as a foundational leadership role within the organization, developing future operations leaders.
WHAT YOU'LL OWN Operations & Dispatch
Coordinate driver scheduling for fixed route and charter services
Dispatch daily operations and assist drivers with routes and itineraries
Support routing activities to maintain service efficiency
Driver Management
Monitor driver attendance and performance
Conduct driver interviews and support hiring processes
Administer disciplinary action as needed
Customer & Stakeholder Communication
Serve as a point of contact for Board of Education, drivers, and parents
Respond promptly to operational and service-related inquiries
Administrative & Payroll
Prepare and process weekly driver payroll
Maintain accurate records, reporting, and documentation
Other
~ Other duties as assigned

WHAT YOU BRING Experience
~1+ year of transportation or operations experience preferred

Licensing (Preferred)
~ CDL with Passenger (P) and School Bus (S) endorsements preferred (not required)

Skills & Capabilities
Strong verbal and written communication skills
Ability to perform effectively in a fast-paced environment
Demonstrated problem-solving and decision-making ability
High level of flexibility, initiative, and accountability
Strong interpersonal and team collaboration skills
Proficiency in Microsoft Outlook, Excel, and routing software
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status and any other protected classes.

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