Head of Operations & Business Management

JOB SUMMARY:The Operations Supervisor is responsible for the day-to-day supervision of distribution, warehousing, material-handling, and assigned recycling and salvage activities along with coordination of transportation services. This position supervises assigned operations personnel, including drivers; coordinates labor, routes, loading and unloading of vehicles, and equipment maintenance; and ensures safe, compliant, efficient service to retail stores, donation sites and community partners. The Operations Supervisor reports to and serves as the backup to the General Manager – Operations (GM-Ops).ESSENTIAL DUTIESResponsible for the safe and accurate loading and unloading of trucks and trailers. Ensures proper load security, efficient use of available capacity, complete documentation and timely communication.Provides visible, hands-on supervision across assigned shifts, warehouses, docks, yards, routes, facilities, and work areas. Participates in the selection, training and coaching of assigned personnel up to and including separation of employment in coordination with the GM-Ops and Human Resources.Assists with daily dispatch and transportation activities, including store deliveries, donation-site trailer rotation, special pickups, donation drives, salvage runs, trash runs, and other assigned movements.Coordinates and conducts vehicle and equipment inspections, preventive maintenance, repairs, licensing, and recordkeeping to maintain operational readiness.Supervises receiving, staging, storage, merchandise rotation, order preparation, shipping, transfer, and distribution of donated and purchased goods. Monitors material volume, storage capacity, dock flow, housekeeping, inventory accuracy, damage and loss. Promptly corrects or escalates congestion, security concerns, and unsafe conditions.Ensures the effective and secure handling of New Goods and other controlled inventory from receipt through warehousing and distribution.Responsible for safely opening, closing, and securing assigned facilities, including managing alarm systems, keys, and access controls for authorized personnel for assigned warehouses, yards, and operational facilities.Supervises assigned recycling, salvage, and waste activities, including textiles, shoes, metal, cardboard, electronic waste, trash, and other designated material streams.Ensures recycling and salvage materials are properly segregated, weighed, documented, stored, loaded, and released. Maintains accurate records for accounting, vendor reconciliation, environmental reporting, and management review.Ensures a safe work environment and the safe operation of Agency vehicles and equipment. Corrects unsafe acts or conditions; conducts and supports safety talks and inspections. Confirms that required personal protective equipment is available and used. Responsible for timely accident and incident reporting, supports root-cause review, and follows corrective actions through completion in accordance with the Agency safety program.Maintains accurate shift, route, equipment, staffing, incident, material, service, and productivity records. Provides clear status updates and exception reporting to the GM-Ops.Trains assigned personnel to current work instructions and standard operating practices for transportation and warehouse activities.Demonstrates superior customer service at all times. Responds to transportation and operations complaints in a fair, impartial, timely, and professional manner.Regular attendance is required to perform the essential functions of the job.SECONDARY DUTIESPerforms hostling duties and acts as a qualified backup driver when business needs require, ensuring licensing requirements are met.Performs other duties as assigned by the GM-Ops or CIO.MINIMUM QUALIFICATIONSEducation Required: High school diploma or accredited GED equivalent. Associate degree or relevant postsecondary education in logistics, operations, transportation, industrial relations, or a related field preferred.Experience Required: Five years of progressively responsible experience in transportation, warehouse, distribution, or logistics operations, including at least two years in a lead or supervisory capacity. Experience supervising commercial drivers and multi-site operations is preferred. An equivalent combination of relevant education, training, experience, and demonstrated leadership may be considered.JOB SPECIFICATIONSKnowledge Required: Knowledge of transportation dispatch, commercial vehicle operations, warehousing, receiving, shipping, distribution, inventory control, material handling, facility and equipment security, and recycling and salvage processes. Working knowledge of applicable DOT, FTA, California Highway Patrol, BIT, Cal/OSHA, and waste-management requirements. Knowledge of supervisory principles, employee scheduling and training, customer service, safety, incident reporting, standard work, recordkeeping, and continuous improvement. Ability to compile, maintain, analyze, and communicate operating information related to staffing, service, safety, fleet, productivity, material volume, and cost.Equipment Used: Commercial vehicles and trailers, lift-gate trucks, tractors, converter gear, roll-off trucks, forklifts, pallet jacks, hand trucks, power lifts, balers, compactors, ladders, dock and yard equipment, telephone, computer, timekeeping systems, warehouse management system, GPS/telematics system, Microsoft Word, Excel, Outlook, and other assigned processing or material-handling equipment.SKILLS/APTITUDES/TEMPERAMENTSAbility to lead a diverse workforce with clarity, consistency, urgency, fairness, and respect.Ability to hire, schedule, train, coach, supervise, document performance, administer corrective action, and monitor the work of assigned personnel.Ability to organize personnel, routes, vehicles, equipment, facilities, and material flow to meet daily priorities.Ability to identify operating problems, determine root causes, implement corrective actions, and verify sustained results.Ability to make sound decisions using available facts, direct observation, policy and judgment, including when complete information is not available.Ability to manage competing priorities, respond to changing conditions, and work effectively under pressure.Ability to communicate effectively in English, verbally and in writing, with employees, donors, customers, vendors, and Agency personnel.Ability to work effectively with people with disabilities or other barriers to employment and support Goodwill’s mission in daily operations.Ability to operate or become qualified to operate equipment assigned to the position.EMOTIONAL EFFORTThis position requires significant problem solving, prioritization, multitasking, and decision-making in a fast-paced environment. The incumbent must remain professional and effective while addressing service failures, safety concerns, schedule changes, employee matters, customer complaints, and operational emergencies. The position requires a bias toward action, sound judgment, decisiveness, and the ability to maintain productive working relationships with supervisors, employees, peers, customers, and vendors.LICENSES/INSURANCE/TRANSPORTATIONMust possess a valid California driver’s license, proof of insurance, and have access to reliable transportation. A valid California Class A commercial driver’s license is preferred. If designated as a required backup commercial driver, the incumbent must possess and maintain the license, endorsements, medical certification, and driving eligibility required for assigned equipment. Forklift certification is required or must be obtained within the period established by the Agency. Additional equipment certifications may be required based on assignment.JOB SETTINGWork environment is fast-paced with high activity and operating demands. Work may be performed in warehouses, docks, yards, vehicles, donation sites, and Agency facilities. Conditions may include noise, dust, traffic, moving equipment, and temperatures ranging approximately from 25 to 115 degrees. Flexible work schedule which may include weekends, holidays, split days off, early mornings, evenings, emergency responses, and travel to Agency facilities.PHYSICAL DEMANDSAbility to ambulate, stand, walk, reach, bend at the waist, turn, and move between work areas. Ability to climb steps or ladders as assigned. Ability to lift, carry, push, or pull up to 50 pounds. Good eye/hand coordination, upper-extremity dexterity, and overall mobility sufficient to safely observe operations and use assigned equipment.Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.Duties and responsibilities may be added, deleted or changed at any time at the discretion of management, formally or informally, either orally or in writing, consistent with applicable law.

#J-18808-Ljbffr