[Fulltime ] ServiceNow Architect

ITC is seeking a highly motivated and experienced ServiceNow Architect to join our team and support our government clients. The successful applicant will provide hands-on technical and solution architecture leadership across the ServiceNow platform, including designing and implementing solutions, while also serving as a trusted advisor to customers and internal teams.

This role requires strong ServiceNow platform knowledge, the ability to translate business needs into practical platform solutions, and the flexibility to adapt to new ServiceNow capabilities and customer requirements.

As a ServiceNow Architect, you will:

Lead the architecture and design of scalable, secure, and maintainable ServiceNow solutions.
Translate business and technical requirements into ServiceNow platform capabilities, solution designs, and implementation approaches.
Provide architectural guidance across ServiceNow capabilities including ITSM, ITOM, ITAM, SPM, CMDB/CSDM, integrations, and related platform services.
Lead customer discovery sessions, technical workshops, solution reviews, and architecture discussions with technical and executive stakeholders.
Collaborate and guide delivery teams on platform standards, integration patterns, configuration versus customization decisions, and ServiceNow best practices.
Support the delivery of ServiceNow implementations, upgrades, enhancements, modernization efforts, and platform roadmaps.
Stay current with new ServiceNow releases and capabilities and help assess their applicability to customer and CGS needs.
Develop and maintain architecture documentation, reference patterns, and reusable solution approaches.
Mentor technical teams and contribute to ServiceNow capability development, solution demonstrations, proposals, and customer presentations.
Ability to obtain and maintain a Government Security Clearance as required.
Ability to mentor teams, communicate platform capabilities, and serve as a trusted ServiceNow advisor.
6+ years of ServiceNow experience, including demonstrated experience designing or leading ServiceNow solutions.
Strong overall knowledge of the ServiceNow platform with experience across multiple capabilities such as ITSM, ITOM, ITAM, SPM, CMDB/CSDM, Discovery, HAM, or SAM.
Experience with ServiceNow integrations, APIs, MID Server, Integration Hub, or integration with enterprise systems.
Strong understanding of ServiceNow architecture, platform governance, security, scalability, and configuration versus customization practices.
ServiceNow Certified System Administrator (CSA) certification and/or relevant Certified Implementation Specialist (CIS) certifications.
Strong communication skills with demonstrated ability to work directly with customers and technical teams.
Desired Qualifications ServiceNow Certified Application Developer (CAD)
ServiceNow Certified Technical Architect (CTA) certification or equivalent architecture experience.
Experience with ServiceNow App Engine, automation, AI/Now Assist, or other emerging ServiceNow capabilities.
Working knowledge of JavaScript and ServiceNow development and troubleshooting.

About ITC Digital Solutions

ITC Digital Solutions is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. With its strong over 55-year heritage, ITC Digital Solutions is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. Get The Future You Want | Digital Solutions.Please be aware that ITC Digital Solutions may capture your image (video or screenshot) during the interview process, and that image may be used for verification, including during the hiring and onboarding process.

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by ITC Digital Solutions.

ITC Digital Solutions discloses salary range information in compliance with state and local pay transparency obligations. The disclosed range reflects the wide range of factors considered in compensation decisions, including but not limited to geographic location, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales- or revenue-based metrics, and business or organizational needs. At ITC Digital Solutions, it is not typical for an individual to be hired at or near the top of the range for their role. Full-time regular employees are eligible for paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees.

The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities