Front Desk/Billing/Administrative position

Cascade is a nonprofit community health center that has served Lewis County and the surrounding communities for 60 years. With five locations throughout Lewis County, Washington, we provide a wide range of services designed to meet the needs of our clients and community.

The Administrative Professional is responsible for answering and prioritizing phone calls, scheduling appointments, assisting walk-in clients, receiving/sending faxes, collecting client payments, mail distribution, processing requests for service, staff scheduling, Medicaid insurance verification, SFS agreements, general office duties as necessary, and other duties assigned by department supervisor.

Monday – Friday (Monday: 8:30am-4:00pm, Tuesday – Thursday 7:30am – 5:00pm, and Friday 7:30am – 4:00pm).

Experience using Credible or EPIC Electronic Health Records preferred.

~ Operate front desk telephones and respond to all calls immediately.
Schedule appointments and walk-ins.
Handle all client information and agency activities in a confidential manner in keeping with agency policy.
Refer specialized questions to the appropriate billing staff, clinician, or supervisor.
Process medical records requests.
Perform miscellaneous data entry (transfers, client update, etc.).
Lock up at the end of each day and secure office.
Cascade is also an approved site for the Washington Health Corps State Health Program, Behavioral Health Program, and Federal Health Program.
The services we provide make a meaningful difference in the lives of our clients and throughout our community.
Employees earn up to 13 hours of paid time off each month and receive 11 paid holidays plus 16 hours of personal holiday time. PTO and personal holiday hours are available after 90 days of employment.
Medical, dental, vision, AllyHealth, employee assistance program, life and AD&D insurance, long-term disability, critical illness, hospital indemnity, and accident insurance, subject to applicable plan terms. Medical coverage is available to employees working at least 0.75 FTE (30 hours per week) and is effective the first of the month following the date of hire. Supplemental term life insurance, legal services, fraud and identity protection, HSA, FSA, dependent care FSA, and pet insurance, subject to applicable plan terms.
Retirement benefits: License and certification reimbursement: Cascade reimburses the cost of required Department of Health license renewals and other job-related certifications, such as DEA registration and CPR/BLS certification.

No phone calls, please.