IMMEDIATE HIRE - Client / Customer Service Rep

Overview Liberty Software is seeking a customer service champion and pharmacy professional with an aptitude for solving problems to join our Client Services team as a Client Services Representative. Our Client Services Representatives act as the “Voice of Liberty” to handle incoming questions and provide superior customer service. Often Liberty Software’s pharmacy customers need help with tough questions about insurance adjudication, pricing, compound setup, and issues that require troubleshooting. Liberty Software caters to a variety of pharmacy's needs and therefore is seeking an individual with a broad range of pharmacy knowledge. Liberty Software takes great pride in being set apart for its client relations and support and expects its Client Services Representatives to strive for stellar service and continuous improvement in every interaction.
This is an in-person position working out of our Grapevine, TX office.
Assist with and correct issues that pharmacy customers report
Escalate calls appropriately to Technical Team or Account Management team when necessary
Document each phone call and the actions performed in tracking software
Provide unmatched customer service in every client interaction
Qualifications At least two years of customer service experience required
Three to five years of retail pharmacy/pharmacy technician or healthcare call center being preferred
Demonstrated ability to communicate by phone and email to members at all levels of client organizations - including pharmacy owners, pharmacists, technicians, and clerks
Proven ability to shift between multiple tasks as needed
Experience using Liberty Software products (RXQ, BZQ) a plus
Basic computer skills and comfort learning new software products
After hours and Saturday shifts occasionally required
Benefits 100% paid medical and life Insurance for team members, with option to add dental and vision insurance coverage at no cost
Option to enroll immediate family members available with Liberty contributing 50% of monthly premium
Fully vested 401K matching on a pre- or post-tax basis
Generous PTO plan and paid holidays
Annual tuition reimbursement program and professional certification courses available
Dependent Care FSA availability providing tax savings for qualifying child care expenses
Counseling resources (including mental health, financial planning, etc.) freely available to all team members and dependents through Optum EAP
Fully-stocked breakroom
...Equal Opportunity Statement Liberty Software is committed to diversity and inclusivity.

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