Order Processor / Inside Sales

Inside Sales and Customer Service Coordinator
Industrial Profile Systems Akron, OH
The Inside Sales & Customer Service Coordinator will provide inside customer support while working closely with Sales Managers, Engineering, and Product Management, to ensure a smooth flow of customer information and requirements throughout the organization. This position is responsible for building client relationships, project management, and developing sales opportunities and must be able to recognize growth opportunities and utilize extruded aluminum to solve complex challenges for existing and new clients across manufacturing industries.
Full-time position

• Medical, dental, vision, and life insurance on the 31st day of employment
• Pay is bi-weekly
• Generous PTO policy

Job Responsibilities - Inside Sales and Customer Service Coordinator

• Identify opportunities to reactive dormant accounts and grow existing accounts to achieve sales objectives
• Support customer inquiries, including but not limited to providing quotes, processing orders, and providing client updates along the entire process

Serves as a liaison with the outside sales team
Tracks and prepares reports on daily, weekly, and monthly leads and sales

~ Follow up to ensure successful order entry, sales fulfillment, installation, post-installation, and operations on orders produced

Maintains close contact with customer to give updates on progress toward resolution of issue or service request
Ensures that appropriate changes were made to resolve customers problems
Refers unresolved customer issues to designated departments for further investigation
Process applications, releases, cancellations, adjustments, changes, requests, fees, invoices, and other related paperwork
Keeps records or customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Desired Skills & Experience - Inside Sales and Customer Service Coordinator

~ Minimum of 2-5 years of experience with sales and/or customer service

Knowledge of Microsoft Dynamics NAV is a plus, but not required
Preferred experience using ERP or CRM system

Have the ability to multi-task and produce quality results under pressure
Proficient in Microsoft Suite (Word, Excel, PowerPoint, Outlook, etc.)
Must be self-started and able to work independently with little supervision
Industrial Profile Systems is the premium provider of engineering and design services utilizing our structural aluminum and modular components to create mechanical hardware solutions across a wide range of industries. Founded in 1996 and occupying 50,000+ sq. ft. in Akron, Ohio, we design, machine, and assemble custom machine base, table, and enclosure solutions. Quality craftsmanship and innovative designs with a focus on customer service will allow for continued growth and market share. Visit our website at
Industrial Profile Systems (Akron, OH) is a division of WEISS North America, Inc. (24-32 Hourly Wage