Weekend Client Services Rep

Client Solutions Specialist

As a Client Solutions Specialist you will ensure that all wellness plan patients are receiving their paid for services and in return we are receiving our payment for those services. Maintaining all Wellness Plan accounts

Maintaining Decline Wellness Plan Accounts/Collections

Maintaining Accounts Receivable

Maintaining bi-weekly wellness plan revenue

Providing empathetic, problem-solving support to clients and clinics

Personal Requirements The Client Solutions Specialist must be able to:

Be flexible in attitude and work habits.

Quickly learn our wellness plans, and collections protocols and procedures.

Perform basic computer skills.

Difficult and stressful phone calls at times.

Performance Expectations:

Can answer telephones and handle calls quickly, efficiently and in a professional and friendly manner using a multi-line system.

Can learn phone protocols to save Wellness Plans, de-escalate upset clients, and offer support to both clients and clinic staff.

Can identify the balance on a client's account and guide them through the options for repayment.

Can handle client correspondence including wellness plan cancellations, 30/60 and Final Notice responses, personal information change requests, and clinic as well as clients concerns.

Be able to be on call for a weekend as scheduled.

Can understand the balance on an account and add the proper service fees where necessary and send appropriate emails and letters.

Can follow collections policies and procedures.

Can learn medical terms, learn canine and feline vaccine protocols, and be able to identify on invoices.

Can maintain a professional/welcoming appearance of our office through cleaning and organization.

At Forever Vets Animal Hospital, we believe in giving the best service to our community in whatever way we can serve. As a Client Solutions Specialist, you are expected to follow the hospital's mission in providing the best customer service/support possible to all our clients and clinics while performing all previously-stated duties.