Evening InnKeeper

The Locker Room Manager oversees the daily operations of the locker room, delivering an exceptional, personalized experience for every member and guest. This role is a key hospitality touchpoint, ensuring the locker room is welcoming, impeccably maintained, and reflective of the club's highest service standards. The ideal candidate is service-oriented, detail-driven, and takes genuine pride in creating a polished, comfortable atmosphere — always willing to go the extra step to make every interaction memorable.

Requirements
Member & Guest Experience

Maintain a constant, welcoming presence; ensure visibility and accessibility at all times.

Warmly greet every member and guest upon arrival and departure.

Proactively anticipate needs with discretion and a service-first attitude.

Provide personal services: shoe shining/cleaning, spike & lace replacement, garment steaming.

Offer water and refreshments to those returning from the course or fitness center.

Build strong member rapport; deliver consistently personalized service.

Escort guests to club facilities; place personalized welcome letters in guest lockers.

Operations & Facility Maintenance

Take full ownership of the locker room and its reputation for excellence.

Uphold cleanliness and presentation of all areas: lockers, restrooms, showers, lounges.

Conduct routine inspections to ensure safety and operational readiness.

Manage member/guest locker assignments, daily tags, and waitlist coordination.

Report and coordinate resolution of any maintenance or safety concerns.

Stock and replenish all amenities: toiletries, towels, grooming products, and snacks.

Maintain organized, attractively presented storage areas.

Manage cigar and retail sales; maintain small bills for change.

Review daily tee sheets and event calendars to anticipate peak service times.

Communicate clearly with all club departments via radio at all times.

Food, Beverage & Retail Service

Provide light food and beverage service in accordance with club standards.

Accurately serve and bill food and beverage items.

Manage retail sales in coordination with the Golf Shop.

Leadership & Professional Standards

Lead by example in appearance, professionalism, and service standards.

Ensure all locker room policies and etiquette are upheld consistently.

Maintain the highest level of confidentiality and discretion at all times.

Assist in training and guiding other locker room attendants or support staff.

QUALIFICATIONS & CORE COMPETENCIES

Required Qualifications

Experience in hospitality, private clubs, or luxury service is highly preferred.

Strong interpersonal skills; natural ability to engage all members and guests.

High professionalism, discretion, and impeccable attention to detail.

Ability to multitask and remain organized in a fast-paced environment.

Comfortable with club technology: radios, tee sheets, event calendars.

Physically able to stand for extended periods; lift/push/pull up to 40 lbs.

Flexible schedule required — evenings, weekends, and holidays.

Core Competencies

Exceptional Hospitality Mindset — Genuinely enjoys serving others and creating a welcoming environment.

Professionalism & Discretion — Maintains the highest standards of conduct and respects member privacy.

Organizational Excellence — Manages multiple tasks and priorities effectively throughout a dynamic shift.

Proactive Problem-Solving — Identifies and resolves issues before they affect the member experience.

Member-Focused Approach — Places members' and guests' needs at the center of every decision.

Clear Communication — Collaborates effectively with all club departments to ensure seamless operations.

WHY THIS ROLE MATTERS

The Locker Room Manager is far more than a maintenance position — it is one of the most visible and impactful hospitality roles in the club. This individual directly shapes how members and guests feel about their time here, from the moment they arrive to the moment they leave. A great Manager doesn't wait to be asked; they anticipate, engage, and deliver memorable service every single day. This role is fundamental to the club's culture, its reputation for excellence, and the overall member experience.

#J-18808-Ljbffr Westwood Country Club, Inc.