Claims Liability Adjuster (Remote)

Claims Specialist II, Workers Compensation
Zurich North America is seeking a skilled and experienced Claims Specialist II to join our dynamic Workers Compensation team. This is an exciting opportunity to make a meaningful impact by delivering exceptional claims service and applying your expertise within a respected, industry leading organization.

We are seeking someone who can collaborate in person at our Maitland, FL office on a hybrid work schedule. The Workers Compensation Claims Specialist will handle multi-party commercial line Workman’s Compensation claims of moderate to high exposure and complexity within specific authority limits, to ensure that claims are handled in the most efficient, effective way while delivering a customer‑centric claims service.

Document claims file by accurately capturing and updating claims data/information in compliance with best practices for commercial line claims of moderate to high exposure and complexity.

Exercise judgment to determine policy verification and coverage determination by analyzing applicable coverage for claims and determining whether the loss falls within the coverage.

Work to have a timely resolution to claims by developing case strategy; Establish timely reserves and perform ongoing review throughout claims cycle within authority limit by estimating and validating value of claims.

Negotiate settlement of claim by establishing appropriate negotiation strategy and utilizing available tools and resources within authority limits.

Meet quality standards by following best practices.

Bachelor’s Degree and 3 or more years of experience in the Claims and/or Litigation Management area.

Zurich Certified Insurance Apprentice, including an Associate Degree with 3 or more years of experience in the Claims and/or Litigation Management area.

Completion of Zurich Claims Training Program and 3 or more years of experience in the Claims and/or Litigation Management area.

High School Diploma Equivalent and 5 or more years of experience in the Claims and/or Litigation Management area.

Must obtain and maintain required adjuster license(s).

Knowledge of insurance regulations, markets and products.

3+ years of experience handling claims with medium to high severity and exposure.

3+ years of Litigation Management experience.

Jurisdictional expertise handling claims in FL.

Valid adjuster license in FL.

Claims handling experience working for a carrier.

Experience collaborating in a team environment and building cross‑functional working relationships.

Adept in identifying and explaining complex financial and/or actuarial concepts.

Ability to determine the scope and exposure for moderately complex claims.

Demonstrates understanding of the reserving process for indemnity and expense in analyzing the potential exposure of moderately complex claims.

Ability to identify subtleties in customer/client and/or business partner interactions.

Ability to present information necessary to propose a claim resolution to stakeholders.

We follow local laws to ensure fair compensation. You may also be eligible for bonuses and merit increases. The proposed Salary range for this position is $59,900.00 - $98,200.00, with short‑term incentive bonus eligibility set at 10%.

We offer growth, inclusion, and a supportive environment—so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500®.

Join us for a brighter future—for yourself and our customers.

Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets.

Remote Working: No; Schedule: Full Time; Employment Sponsorship Offered: No.

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