Tellers / Bank Teller

Southern Michigan Bank & Trust Teller

Southern Michigan Bank & Trust, established in 1872, is a staple in the communities we serve with our mission to be a trusted partner working for the betterment of our communities. This position is responsible for delivering high-quality customer service by explaining and processing financial services, ensuring accurate recordkeeping, and consistently adhering to all organization policies and procedures. This role requires meeting or exceeding departmental productivity standards, maintaining strict confidentiality regarding SMBT operations and customer information, and actively participating in required staff and departmental meetings, along with performing all other duties as assigned.

Build and maintain customer relations by providing high quality customer service

Assist customer from start to finish acting as a full relationship manager

Performs normal teller duties daily

Interview customers to obtain information and proactively sell all bank products and services, including but not limited to Checking, Savings, Individual Retirement Accounts, Certificates of Deposits and Savings Bonds

Open and close accounts using needs-based techniques

Assist customers with understanding consumer loan options, preparing applications, and completing loan closings in a professional and compliant manner

Assist customers with understanding electronic services, Wealth Management and Commercial/Mortgage loan services and make referrals to these departments when possible

Solve branch operations matters

Prepare, verify, and order incoming and outgoing cash shipments

Discuss and process overrides for less experienced tellers

Mentor/train incoming Tellers/Universal Bankers

Follow all security, compliance, and regulatory requirements

Complete required bank training, including security, fraud, compliance, and customer service

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

High school diploma or general education (GED) is required

Cash handling experience, retail, or financial experience preferred.

Customer service experience is highly preferred.

This position is required to deal with internal as well as external customers, in a positive, "Quality Customer Service" manner. This position will have access to highly confidential information that must be handled in a professional manner.

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.