Head of Operations & Business Management

Operations Manager

As the Operations Manager, you will be responsible for overseeing and optimizing the day-to-day operations of our shop. This position requires a strategic thinker with strong management skills, a proven track record in a similar role, and a passion for driving efficiency while maintaining high standards of quality.

Deliver a Safe, Consistent, and High-Quality Customer Experience

Manage all shop staff including but not limited to service technicians, lot porters, and admins

Manage customer experience as needed

Manage and monitor P & L, identifying revenue and labor hours opportunities

Ensure strict compliance with all health and safety regulations within shop and maintain safety protocols to create a secure working environment

Proven experience in operations management within the manufacturing industry, with a preference for RV or automotive manufacturing

Experience driving a forklift is a plus

Must have Saturday availability

Strong leadership, team management, and time management skills

Find innovative ways to improve customer experience

Experience in managing a P & L and forecasting goals

In-depth knowledge of industry best practices and emerging trends in manufacturing and operations

Bachelor's degree in business, Operations Management, or a related field preferred

Demonstrate behaviors consistent with the Company's Vision, Mission, and Value in all interactions with customers and co-workers

Increased customer satisfaction scores and reduced service-related complaints or escalations

Improved employee retention and skill development within the service department

Clear visibility into individual and team performance metrics, enabling proactive management decisions

Access to dealership management systems (DMS), scheduling, and productivity tracking tools

Established performance metrics, reporting dashboards, and financial (P&L) reporting

Trained service technicians, porters, and administrative support staff

Shop equipment, diagnostic tools, and technology required to perform repairs efficiently

Health and safety policies, procedures, and compliance training

Support from Service Manager, Fixed Operations leadership, and cross-functional dealership teams

Customer experience standards, processes, and escalation protocols

We are dedicated to providing quality products and services that exceed the expectations of our customers and creating an atmosphere where our customers can enjoy a positive experience as friends of our family business.

We are a goal-driven company with a high-performance culture and believe in setting ourselves apart by being "Different with a Purpose." Our culture is built upon the foundation of our core values: Comprehensive benefits package including medical, vision, dental, and other supplemental coverages

• Company-paid life insurance
• Gym membership reimbursement
• Access to a partner insurance agency for personalized quotes and coverage guidance across home, auto, RV, and specialty insurance products
• We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Bish's RV honors our military service members, veterans, and their family members by being a military friendly workplace.