Client Service Support Rep

The Client Advisor is responsible for providing an outstanding client experience and meeting or exceeding sales objectives. This includes enthusiastic, presentable and knowledgeable Client Advisors that understand the customer base, attractive and inviting displays, as well as clean and well-lit stores with the best selection of watches and jewelry for the local market. It is crucial that Client Advisor focuses on developing a long‑term relationship with the client that is based upon trust so the client is more likely to think of purchasing from the store in the future. This includes strategically following‑up, embracing and utilizing the CRM system and tools and handling escalated issues with outstanding diplomatic skills.

Understand available inventory within store and if needed, at other Tourneau|Bucherer locations.

Explain the value of being a Tourneau|Bucherer client and leverage available tools, such as CRM, the Watch Protection Plan, Trade‑ins and Bucherer 1888 Financing to support making the sale.

Partner with other Client Advisors as appropriate to make a sale.

Obtain client information utilizing the CRM system to build an on‑going relationship.

Process payment accurately and in alignment with policy and partnering with the Operations Department to process the payment, as applicable.

Work with Service Department on sizing, cleaning and setting the watch.

Attend training sessions to increase product knowledge.

Partner with the Service Department, as applicable to ensure a positive client experience this includes:

Escorting customers to the Service Department.

Assisting with customers picking up repairs.

As appropriate, follow‑up with clients utilizing the CRM system. This may include but is not limited to birthday cards, holiday cards, informing clients of new merchandise and inviting customers to special events/ campaigns.

Readily accept and incorporate constructive advice given by managers on how to improve sales performance.

Challenge yourself to become comfortable selling all brands of watches and jewelry, and maintain a balance of sales across the full product assortment.

Set up cases and windows.

Respect other Client Advisors fostering an environment of support and collaboration.

Adhere to the company dress code policy.

Attendance is a crucial part of performance. Help set‑up or close store depending upon shift.

A passion for building clientele and selling.

Must be able to work a flexible schedule throughout the week.

3+ years of relevant experience, preferably sales in the luxury market.

Excellent communication, interpersonal and customer relation skills.

Willing to be hands‑on and work with the team to fulfill operational and organizational needs.

A Bachelor’s degree or equivalent in business or related discipline is preferred.

Bi‑lingual language proficiency is a plus to cater to our international customer base.

All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, gender, veteran status, genetic information or any other characteristic protected by applicable federal, state or local laws.

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