Full Time - Client Services Rep

Licensing Service Representative (Job ID: 52914) - Full‑time, Permanent

USD 19.960 - 26.410 per hour

To perform paraprofessional duties assisting the New Hampshire Office of Professional Licensure and Certification (OPLC), Bureau of Licensing in the process of evaluating applications and determining eligibility for a wide variety of professional licenses while practicing cross‑functional collaborations with other program assistant positions in support of the principal mission of OPLC.

Reviews, evaluates and determines eligibility for individual professional licenses by validating the applications for completeness and correctness (i.e., evaluating supervision hours), retrieving and reviewing the results of background checks from the Department of Safety and independently approves/issues licenses to qualified applicants, using a high attention to detail and accuracy, on behalf of OPLC.

Maintain precise and confidential oversight of licensing‑related information, records and files for the Bureau, including safeguarding the materials in accordance with Personally Identifiable Information (PII) requirements of the New Hampshire Department of Safety (NHDOS) and the Federal Bureau of Investigations (FBI). Participate in training for the NHDOS Criminal Justice Information Services (CJIS) portal use.

Communicate effectively and professionally with a diverse population, in‑person, by phone, or online to assess needs, ask interpretive questions, analyze and anticipate varied needs, including licensing and eligibility issues and administrative rules while simultaneously clarifying policies, procedures, and standards. In critical situations where a license application requires an expedited review, determine the type of emergency (i.e., Recommends policy, procedural and/or systematic improvements to assist leadership with decision‑making processes and maintains contact with inspectors in the field, providing timely responses and information as needed to perform inspection‑related duties.

Analyze and reconcile daily licensing transactions to ensure accuracy of deposits and fees collected and conducts research to ensure payments are properly allocated to the correct record.

Maintains proficiency in rapidly changing rules, policies, and procedures for over fifty sets of administrative rules, complex federal and state policies as it relates to professional licensing to ensure consistent, accurate and timely processing of eligibility determinations.

Provides program guidance, training, and customer service functions by advising and educating licensees, applicants, and other interested parties regarding licensing policies, procedures and regulations; presents information to clarify policies, procedures and standards.

Education and experience must be in business administration, accounting, business law, office management, clerical work, customer service, or related field.

Trainee Option: Candidates with an equivalent combination of 1.5+ years of relevant education and experience after completion of high school may be considered and hired in ‘trainee status’ for this position.

Knowledge of modern office practices, procedures and equipment.

Knowledge of basic principles of accounting and office reporting.

When applicable, the work of an employee in trainee status in this position shall be overseen by a fully qualified individual. An employee in trainee status shall meet the minimum qualifications within the period of time specified on the SJD, not to exceed one year of being hired into this position.

HMO or POS Medical and Prescription Drug Benefits: The actual value of State‑paid health benefits and the amount of employee health benefit contributions may vary depending on the type of plan selected and the bargaining unit with which a position is associated.

Value of State's share of Employee's Retirement: 12.87% of pay

Dental Plan at minimal cost for employees and their families ($500-$1800 value)

Flexible Spending healthcare and childcare reimbursement accounts

State defined benefit retirement plan and Deferred Compensation 457(b) plan

Work/life balance flexible schedules, paid holidays and generous leave plan

$50,000 state‑paid life insurance plus additional low‑cost group life insurance