Head of Operations **URGENT**

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!

We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. The primary purpose of this role is to oversee technician recruiting, hiring, ongoing training, coaching, development, and regular cadence of accountability, in order to maximize technician success and retention, as well as to ensure overall service quality to maximize customer retention.

Key Performance Indicators Customer Satisfaction & Retention

Team Safety Performance

Sales Growth

Service Cost Control (fleet maintenance, materials & supplies, hourly time management)

Principal Duties and Responsibilities Oversee ongoing technician training, coaching, development, and regular cadence of accountability, in order to maximize technician success and retention

Recruit / hire residential and/or commercial pest, termite, specialty, and lawn technicians to maintain appropriate staffing levels

Review and evaluate ongoing technician performance (via ride-a-longs and audits)

Respond diligently and compassionately to customer concerns

Ensure overall service quality to maximize customer retention

Fill in periodically on customer appointments to help close any temporary staffing gaps

Monitor branch scheduling and ensure customer appointments are completed efficiently and effectively

Ensure safety standards are met or exceeded and that all operations are in regulatory compliance

Monitor and maintain inventory levels of pest / termite control and home services products

Ability to build rapport easily and establish trust with customers and employees

Minimum Education Level/Certifications High school diploma (or GED)

Maintain licenses/certificates as required by federal, state, and/or local regulations

Physical Demands/Environmental Conditions Moving up to 20 lbs by lifting, carrying, pushing, pulling, or repositioning objects

Going up and down stairs, ladders, scaffolding, ramps, and poles

Ensuring vehicle and other equipment is maintained and kept clean

Wearing personal protective equipment, including OSHA-compliant respirators

Ability to tolerate a variety of environmental conditions, including seasonal weather (extreme heat/cold)

Flexibility with working hours, including some evening and weekend work, a rotating on-call schedule, and extended (50-60 hours/wk) schedule during peak season

Travel Requirement Travel up to 100% of time within assigned territory(s)

We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.

All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.

Professional and Personal Growth Multiple avenues to grow your career

Training and development programs available

Tuition Reimbursement benefits (for FT Colleagues)

Health and Wellness Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1

Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more

Savings and Retirement 401(k) retirement plan with company-matching contributions

Company-paid holidays & floating holidays

We are looking for individuals who want to make a difference where our customers live and work. Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.

An employer who violates this law shall be subject to criminal penalties and civil liability.

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