Urgent Need for Title Closer

Title Clerk
Byrider of Grand Rapids, MI
Full Time Position
This role provides welcoming customer service both in person and by phone while handling administrative duties such as maintaining vehicle records, validating insurance, and controlling office expenses. Operational tasks include accepting payments, updating customer records, managing phone and mail communications, and assisting with application verifications and cash control procedures.
Job responsibilities to include:

Provide friendly, welcoming customer service in person and over the phone
Communicate appreciation for each customer's business
Maintain vehicle records, including automotive titles, under Office Manager's direction
Continuously validate and maintain proof of insurance on all accounts
Assist in controlling office-related expenses
Accept and post customer payments received by mail or in person
Refer payment disputes to the Finance Manager or Collector
Oversee cash control procedures including deposits and cash drawer management
Answer incoming calls and route account inquiries to appropriate staff
Assist with application verifications as requested by the Branch Finance Manager
Update and maintain accurate customer information in system records
Perform general office tasks including phone handling, filing, mail distribution, and data entry
Qualifications:
Strong teamwork is a must
Resilience and resourcefulness
Strong customer service focus
High energy with self-motivation
Ability and eagerness to solve problems
Maintain a calm, solutions-oriented approach under pressure
Experience:
Previous bookkeeping experience helpful
Excellent organizational skills
Clear written and oral communication skills
Computer literate
Details:

• $17.00 per hour
• Monday - Friday daytime work hours
• On the job training
• Excellent benefits & paid time off
• Friendly and supportive work environment
• Immediate hire