Dispatcher - Remote Work

Pay Range: $16.00 to $17.00 per hour.

As a Dispatcher, you play a pivotal role in connecting our valued customers, donors, and corporate partners with our dedicated staff. Your days are dynamic, balancing incoming calls, scheduling pickup requests, and providing vital support to our drivers in the field. In this role, you are not only a dispatcher but also the customer service liaison who creates a positive first impression and assists with inquiries.

Professionally and courteously handle incoming calls from customers, donors, and corporate partners, providing them with information, assistance, and a positive experience

Act as a bridge between customers and donation pickup drivers, facilitating communication, scheduling, and addressing customer inquiries, concerns, or requests related to pickups

In partnership with the Head Driver, efficiently schedule and coordinate pickup requests, ensuring prompt and accurate communication with both customers and drivers to meet service expectations

Address customer issues or concerns promptly and effectively, seeking solutions and maintaining a high level of customer satisfaction

Handle multiple tasks simultaneously, managing call traffic, dispatch requests, and customer inquiries while maintaining professionalism and attention to detail

Serve as the central point of communication for the thrift store, ensuring that messages and information flow effectively between customers, drivers, and other store personnel

Effectively utilize dispatching software and communication equipment proficiently to streamline operations and maintain accurate records

Provide administrative support to the store leadership team as needed

Deliver timely feedback and observations to the leadership team regarding Drivers' performance, including adherence to lunch break policies

Previous experience in dispatching, logistics, or related field preferred

Excellent communication and customer service skills

High school diploma or GED preferred

Computer Work: The primary responsibilities of this role involve working on a computer and performing tasks that require prolonged periods of sitting, typing, and using a computer monitor.

Visual and Auditory: The role may require the use of visual and auditory senses to interact with computer screens, documents, and to communicate during meetings, both in person, remotely, and over the phone. Frequent use of hands and fingers for tasks such as typing, writing, and handling office equipment are necessary. Mental capacity for determining time, place, and sequence of operations or action to be taken on the basis of analysis of data. Due to the nature of our operations, the ability to work effectively in a noisy environment is a requirement for this role.

Due to the nature of our operations, the ability to work effectively in a bright environment is a requirement.

Interactions with Others: The role involves regular interactions with customers, donors, and coworkers, fostering a collaborative and customer-focused environment. Language Requirements

Employees are not required to communicate exclusively in English within the workplace. However, the nature of the position may entail interactions with customers, donors, colleagues, and supervisors who primarily use English. In such instances, a fundamental understanding of written and spoken English for comprehending instructions, as well as the ability to communicate verbally and in writing in English, may be necessary.

Customer Focus: Effective performers possess a strong customer focus. They demonstrate empathy, active listening, and responsiveness to ensure customer satisfaction, even if they cannot meet the customer's request.

Effective performers observe details, promptly catch and rectify small mistakes, delivering high‑quality, accurate work.

Inclusion: They value and respect diversity, and foster a sense of belonging for all individuals.

They prioritize the collective success of the team over personal achievements.

Effective performers clearly and articulately convey information to others in casual or informal situations. They understand that communication happens through verbal and nonverbal cues, and are able to interpret body language accurately and use it appropriately.

Professionalism: Effective performers conduct themselves in a manner that is consistent with organizational values, policies, and standards. This requires a commitment to integrity, ethical conduct, and respect for diversity, as well as the ability to communicate effectively and collaborate with colleagues, clients, and stakeholders in a professional and courteous manner.

M&M Management is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We value diversity and inclusion and are committed to creating a work environment that is welcoming, respectful, and supportive of all individuals. We encourage qualified individuals with disabilities to apply and will provide reasonable accommodations to ensure that they have equal access to employment opportunities.

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