Head of Operations & Business Management

Operations Supervisor

Oversee operation of the hotel in absence of the Assistant General Manager or General Manager and during off-peak times.

Front Office Manager - Assistant General Manager - General Manager

Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.

Manage the operations of the front office to ensure an optimal level of service and hospitality are provided to the hotel customers.

Coordinate with department managers when necessary to ensure optimal functioning of the hotel.

Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.

Monitor and maintain the front office systems and equipment to ensure optimum performance.

Supervise night audit functions, and perform audit in absence of the night auditor.

Be aware of emergency procedures and take full responsibility in emergency situations.

Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.

Able to fill in throughout the hotel for any department needing staffing in hourly or managerial role.

Perform other duties as requested by management.

Associate or Bachelor’s degree preferred.

Thorough knowledge of front office operations and an intermediate knowledge of overall hotel operations.

Medical, Dental and Vision Health Insurance

Free Basic Life Insurance

Travel Discounts

Quarterly Bonuses and Incentives

Employee Assistance and Wellness Program

Referral Bonus Program

Work schedule varies and may include working on holidays and weekends.

HHM Hotels is proud to be an equal‑opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

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