Restaurant HR Generalist

GOSH Enterprises is a dynamic, rapidly growing company that oversees a family of brands:

Charleys: 850+ unit restaurant brand known worldwide for serving the #1 Philly Cheesesteak in the World

BIBIBOP Asian Grill: award-winning, 80+ unit Korean-inspired fast casual restaurant concept

Lenny’s Grill & Subs: Memphis-based 60+ unit chain serving high-quality deli and hot subs

Charleys Kids Foundation: nonprofit partnering with organizations around the world to provide food, education, and mentorship to at-risk children

Solar Planet: company providing solar field advisory and installation services

At GOSH, we believe our people are our greatest asset. Our People Services team partners closely with leaders across brands to create a compliant, consistent, and positive employee experience at every level of the organization.

Position: HR Specialist

Reports To: Human Resources Director

Location: On-Site, Columbus, Ohio

The HR Specialist plays a critical role within People Services, bringing strong HR operations expertise, sound judgment, and a proactive mindset to support core HR processes, compliance, employee relations intake, and organizational initiatives. This role is ideal for an HR professional who has moved beyond entry-level responsibilities and is ready to take on greater ownership and complexity while building toward an HR Manager or HR Business Partner path. Working closely with HR leadership, the HR Specialist ensures accurate execution of HR processes, early identification of issues, and delivery of a consistent and compliant employee experience across corporate and restaurant environments.

HR Operations & Process Execution

Independently manage day-to-day HR operations with high accuracy and follow-through

Serve as a primary point of contact for routine employee and leader HR inquiries, escalating complex matters appropriately

Maintain and continuously improve HR SOPs, templates, and process documentation

Support compliance-related documentation including terminations, unemployment claims, and record retention

Proactively identify compliance gaps or risks and partner with HR leadership on solutions

Employee Relations Support

Provide Tier 1 employee relations support, including intake, documentation, and issue tracking

Support HR leadership with investigation preparation, documentation, and follow-up

HR Systems & Reporting

Maintain accurate employee data within the HRIS (UKG preferred)

Conduct data audits and resolve discrepancies

Projects & Continuous Improvement

Support and independently manage HR projects and initiatives

2+ years of progressive HR or People Services experience

Strong working knowledge of HR operations, compliance, and employee lifecycle processes

Experience independently managing I-9s, audits, and HR documentation

Exposure to employee relations intake and documentation

Proficiency in Microsoft Office and HR systems (UKG preferred)

Experience in a multi-location, franchise, or hourly workforce environment

Familiarity with compliance training, audits, or HR process design

HR certification or coursework (PHR, SHRM-CP)

Bilingual in English and Spanish preferred

Health insurance

Dental insurance

Healthcare spending account (HAS)

Retirement benefits or accounts

GOSH is committed to providing reasonable accommodations to qualified individuals with disabilities in the application process and throughout employment, as required by applicable law. We are proud to be an Equal Opportunity Employer and do not discriminate based on race, color, religion, gender, sexual orientation, national origin, disability, veteran status, or any other protected characteristic under applicable law.

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