Teller bank specialist

About Marquette Bank
If making an impact is important to you, you belong with the Marquette Bank Team. You’ll enjoy the opportunity to make a difference for our customers and in our neighborhoods. You’ll love our welcoming, supportive, friendly, team-centered work environment - including perks like an expansive benefits package, growth opportunities, gym subsidy, tuition reimbursement and community involvement opportunities!

McCarthy in 1945, the bank has been committed to providing financial services to meet the savings and borrowing needs of southwest Chicagoland. We have continued to grow and are proud to be a modern neighborhood bank with 20 branch locations to serve our customers and communities.

The Teller Specialist is responsible for the day to day operations of the teller line. Providing exceptional customer service including efficient and accurate transaction processing. A Teller Specialist must have extensive knowledge of retail operations policies and procedures and must be able to handle unusual customer transactions and answer more difficult customer inquiries. Additionally, the Teller Specialist has a larger cash limit and works independently within established procedures outlined by Branch Operations Officer.

Under general supervision of the Branch Operation Manager and in line with established policies and procedures, provides a variety of service functions to the Bank’s customers. Job requires extensive on the job training for job proficiency. Job involves considerable customer contact.

Effectively represent the Bank to all customers maintaining a high level of service to assist the branch in obtaining the highest customer service ratings, including internal survey results.

Operate a teller station by performing basic teller functions in compliance with Bank policy and audit procedures, including:

Accept all checking account transactions such as check cashing, deposits, and certified checks.

Accept all savings transactions such as deposits and withdrawals.

Cash and issue official bank checks.

Maintain basic knowledge of operations and sales requirements‑e.g. records, BSA, fraud, and CTRs.

Responsible for daily balancing of cash drawer.

Respond to customer's inquiries and cross sell financial products and services by explaining, promoting and providing referrals.

Actively comply with all applicable laws and regulations to include the Bank Secrecy Act, the Community Reinvestment Act, and all other deposit, lending, or non-deposit service regulations; adhering to the Bank’s internal policies, procedures, and risk management responsibilities contained in the Employee Handbook, the Employee Code of Conduct, and other applicable policies.

Cultivate a working knowledge of all products and services with an ongoing commitment to attend all required sales training.

Service customer inquiries by promoting the bank’s delivery channels, products and services following the sales process to achieve individual referral and team goals for outbound calling, greeting, inter‑departmental referrals, etc. Includes profiling customers and prospects for new sales and cross sell opportunities.

Knowledge/Abilities/Experience and Training Required

High School Diploma or Equivalent

Detail oriented with a thorough understanding of the entire Teller Department

Versatile and possess excellent communication skills to interact with employees and customers

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Employee may need to occasionally move about inside the office to access file cabinets, office machinery, etc.

Employee is regularly required to operate a computer and other office productivity machinery (i.e., a calculator, copy machine and computer printer).

Employee may need to constantly position themselves in the office in order to retrieve files from upper and lower drawers.

Marquette Bank’s total rewards package, for eligible employees, will vary based on the pay type of the position and may include variable pay such as performance‑based incentives, commissions, target bonus and discretionary bonus. Marquette Bank also offers health insurance, term life and disability insurance, generous time off and two retirement plans: 401(k) Salary Savings Plan and Employee Stock Ownership Plan (ESOP), as well as other perks including a FREE FunRewards checking account. Equal Opportunity Employer/Vet/Disability
Equal Opportunity Employer/Vet/Disability

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