Head of Technical Delivery Management

Technical Delivery Manager - SaaS/MDMEnsure you read the information regarding this opportunity thoroughly before making an application.Reltio, an SAP Company.Fully remote role. Reltio was acquired by SAP in May 2026.At Reltio, an SAP Company, we believe data should fuel your success in the enterprise AI era. Our Context Intelligence Platform turns fragmented data into a trusted, connected context so AI agents and systems can act with expert-level judgement at enterprise scale. Reltio's cloud-native SaaS platform harmonizes, unifies, and governs data across sources and formats—including unstructured data—in real time, turning them into data assets that can be mobilized in milliseconds to any application, user, or AI agent. Trusted by more than 200 of the world's largest brands across industries such as life sciences, financial services, healthcare, and technology, we fuel frictionless operations and help enterprises accelerate innovation and reduce risk.With an unyielding commitment to prioritizing our "Customer First", we strive to ensure their success. Reltio has earned numerous awards and industry and analyst recognition for our technology, our culture and our people. Reltio was founded on a distributed workforce and offers flexible work arrangements to help our people manage their personal and professional lives. If you're ready to work on unrivaled technology where your desire to be part of a collaborative team is met with a laser-focused mission to enable digital transformation with connected data, let's talk!In this strategic role within Professional Services, you would define, prioritize, manage and deliver a portfolio of projects that will reduce implementation timelines while improving quality, efficiency, and profitability, for Reltio, our channel partners, and our customers. The role covers all customer-facing, partner-facing, and internal processes within Professional Services.Overall project governance and success including management of Reltio activities, deliverables, and signoffsAdherence to The Reltio Way Delivery MethodologyLead teams of architects, consultants, and developers, onshore and offshore, remote and on-site, through the successful delivery of Reltio capabilitiesManage several engagements concurrentlyProactively manage each engagement's financials, scope, schedule, and status on an ongoing basisManagement of customer product issues and enhancement requestsInfrastructure and platform oversight including escalation of product issuesCoordination with Product Management, Customer Success, Dev Ops, and Engineering if neededDevelop meaningful trusted relationships with partner resourcesDevelop meaningful trusted advisor relationships with Customer executivesCommunicate technical and business concepts to non-technical audiencesBe the face of Reltio to each Customer on a day to day basisIdentify upsell and cross-sell opportunities at your engagementsDevelop repeatable assets such as methodologies, tools, templates for the betterment of the practiceOther duties and responsibilities as assigned.Skills You Must Have:Bachelor of Science degree in Business, Engineering or equivalentAt least 5-8 years of enterprise level experience of project management leading and delivering moderate to complex solutionsOwnership of at least 2 end-to-end xhyhwjd implementations of Enterprise MDM software applications such as Informatica, SAP, Oracle or equivalentTechnology experience or awareness in the following:ERP, accounting systems, provisioning systemsMDM solutionsNoSQL, Graph databases, JSONWeb Services, XML, SOAP, RESTCloud integration tools including SnapLogic, Mulesoft, or InformaticaObject Oriented software application design and development - JavaAbility to travel up to 50% (Depends on the situation - some weeks 0%, some weeks 80%)Deep program/project management skills including Agile ScrumManaging multiple customer projects simultaneously with onshore/offshore teamsExcellent problem solving, critical thinking, analytical and development skillsMaster Data Management business use cases, capabilities delivered, value created, and opportunities uncoveredAdvanced analytics business use cases, capabilities delivered, value created, and opportunities uncoveredMachine learning, artificial intelligence business use cases, capabilities delivered, value created, and opportunities uncoveredSoftware as a Service / Cloud deliverySkills That Are Nice to Have:Financial Force PSA knowledge a plusPMP Certification a plusMBA a plus