Head of Care Management Operations

Operations Manager

Full-time

Operations

At Sky Zone , our mission is to enrich lives through the power of boundless play — whether that’s on the trampoline court, behind the scenes, or at the corporate level. Backed by our parent company, CircusTrix, and recognized as a top franchise and growth brand, we continue to raise the bar for innovation and impact in the industry.

We Play Without Limits , Ignite Innovation , Grow Together , Fuel Joy , and Serve Big, Give Bigger . Whether in a park or a boardroom, these values guide how we lead, collaborate, and show up for each other and for the communities we serve.

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A natural leader who thrives in motion, you balance coaching with accountability and set the tone every shift. You know how to lead from the floor and manage behind the scenes. Whether it’s creating a great schedule, coaching in real time, or stepping into the action, you bring intention, care, and hustle to everything you do.

Supervise Team Leads and frontline team members during scheduled shifts.

Coach in real time to build a team culture of accountability, energy, and care.

Support hiring, onboarding, and training efforts.

Own Shift Flow and Operational Efficiency

Collaborate with the GM on labor strategy, scheduling, and safety procedures.

Adapt to real-time challenges to keep operations smooth and seamless.

Champion Safety and Brand Standards

Conduct safety walkthroughs and support compliance across all park zones.

Maintain clean, well-functioning facilities and hold the team to brand standards.

Minimum of 2–3 years of formal management or supervisory experience, including direct responsibility for leading teams, ideally in a high-volume, guest-facing industry such as hospitality, entertainment, retail, fitness, or restaurants.

Experience overseeing daily operations, managing teams on the floor, and adapting to shifting priorities in real time

A hands-on leadership style, you're not above jumping in to solve a problem, run a shift, or set the tone on a busy day.

Comfortable using technology and operational systems , with basic proficiency in Microsoft Office, POS platforms, scheduling tools, and reporting dashboards; quick to learn and apply new systems in daily operations.

Availability to work evenings, weekends, and holidays – when the park (and the magic) is most alive.

As Operations Manager, you're the one who keeps the park in motion. You help the team thrive, support guest joy, and make sure nothing falls through the cracks. This role is your chance to lead with energy, impact, and heart and to help build something unforgettable, one bounce at a time!

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Compensation range is $60,000- 65,000$$ (+ bonus) based on qualifications, experience, and performance. Full-time employees at CircusTrix enjoy a competitive benefits package including medical, dental, and vision coverage along with a 401k plan with company matching. Application deadline: While we anticipate the application window will close on this date, Sky Zone reviews applications on a rolling basis and will consider candidates until the position is filled.

CircusTrix and its brands are proud to be equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all team members.