Head of Programme Management

The Program Manager, Intensive Home-Based Treatment, is responsible for providing leadership, coordination, and oversight related to the organization’s intensive service offerings.

The program manager will work in close collaboration with behavioral health operations, human resources, and in alignment with the behavioral health performance team.

Ensure delivery of high-quality, family-centered IHBT services aligned with Ohio fidelity standards and OhioRISE expectations

Monitor treatment quality, documentation standards, and crisis response practices

Support collaborative treatment planning focused on reducing hospitalization, residential placement, and system involvement

Ensure IHBT model fidelity, staffing ratios, supervision structures, and training expectations are maintained

Oversee documentation audits, utilization management, and billing integrity

Maintain adherence to contractual, regulatory, and licensing standards

Assist in the IHBT hiring, onboarding, coaching, performance evaluations, corrective action, and professional development

Coordinates with the program supervisors in program-related hiring, onboarding, coaching, performance evaluations, corrective action, and professional development

Facilitate team meetings, consultation structures, and clinical case discussions

Develop internal training and promote evidence-informed practice implementation

Assist the county managers with program operations across multiple counties and service areas

Assist with monitoring fidelity, staffing capacity, referral flow, authorizations, and service access

Oversee workflows related to payer assignment, prior authorizations, end-dating, and care coordination

Assist with budget oversight, fiscal sustainability, and program expansion planning

Track program effectiveness using Ohio Scales, hospitalization data, school outcomes, and other performance indicators

Develop quality assurance procedures and improvement initiatives

Analyze data trends to improve access, engagement, retention, and outcomes for youth and families

Assist IHBT supervisors with building and maintaining partnerships with schools, courts, juvenile probation, hospitals, OhioRISE Care Management Entities, residential providers, and county leadership

Represent IHBT in community meetings, provider collaborations, and statewide initiatives when appropriate

Support referral development and cross-system coordination for high-acuity youth and families

Lead implementation and expansion of intensive behavioral health programming

Support organizational strategic planning related to youth and family services

Promote innovative, community-based approaches aligned with Ohio’s evolving behavioral health system

Maintain communication with executive leadership regarding performance, barriers, and growth opportunities

Utilizes databases and Electronic Health Record systems for accurate client documentation

Travel throughout assigned service regions to support teams, partners, and program operations. Travel requirement up to 50% for this position. With occasional overnight travel

A bachelor’s degree in healthcare, behavioral health or a related field is required

A master’s degree in social work, Counseling, Psychology, Behavioral Sciences, or a related field is required

3-4 years of experience in healthcare, behavioral health, or related fields is required

3-4 years of experience in delivering or managing intensive programming is preferred

Experience working in the behavioral health field and/or working with multi-system youth and families is required

Experience working within Electronic Health Record systems is preferred

Experience with grant writing and the approval process is preferred

Knowledge of local, state, and federal regulations is required

Knowledge of community service systems is required

The ability to maintain confidential information is required

An appropriate level of auto insurance coverage is required

Ability to manage deadlines within a fast-paced, high-volume environment is required

The ability to operate in an Internet-based, automated office environment is required

Prolonged periods of sitting at a desk and working on a computer is required

Medical

Short-term Disability

Long-term Disability

Employee Assistance Program (EAP) provides support and resources to help you and your family with a range of issues.

Delivering exceptional care through connection

Collaboration - We listen to understand and ask how we can best support the people and communities we serve

Excellence - We demand high-quality care for those we serve, and are a leader in how we care for one another as a team

Innovation - We deeply value a range of perspectives and experiences, knowing it is what inspires us to stretch past where we are and reach towards what we know is possible

It is not to be construed as an exhaustive list of duties performed by the individuals in this role, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision.

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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