Head of Operations Management (m/w/d)

Position Summary We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Essential Functions Management: Work effectively with store management and store crews. Supervise the store’s crew through assigning, directing and following up of all activities.

Effectively communicate information both to and from store management and crews.

Customer Service: Assist customers with their questions, problems and complaints. Promote CVS customer service culture (Greet, offer help, and thank).

Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers.

Provide colleagues personalized customer service feedback and coaching (e.g., myImpact coaching; myCustomer feedback; personal observations).

Maintain customer/patient confidentiality.

Merchandise/Presentation: Price merchandise, stock shelves. Support the planning, execution of displays, sign and inventory of weekly, promotional, and seasonal merchandise.

Support the planning, execution, and maintenance of off‑shelf merchandise.

Qualifications Required: Deductive reasoning ability, analytical skills, and computer skills. Advanced communication skills, supervision, and influencing skills. Ability to work a full‑time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise.

Preferred: Experience as a retail supervisor.

Education: High School diploma or equivalent (preferred but not required).

Pay Range The typical pay range for this role is: $17.15 - $26.15. This pay range represents the base hourly rate or base annual full‑time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Benefits This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

EEO Statement Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

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