Head of Client Support Services

Job Description We are seeking a Service Manager to oversee a portfolio of 5-15 accounts and lead a team of 50-100 employees. This position reports directly to the area manager and is a key member of our operations team. Our team is our greatest asset, and we're proud to have many long-tenured employees, including family members with over 30 years of service. Lead and manage a portfolio of 5-15 accounts, ensuring high standards of cleanliness, safety, and customer satisfaction.

Oversee a team of 50-100 employees, including recruitment, training, coaching, and performance management.

Enjoy a high-value benefits package designed to support your professional and personal well-being.

Maintain clean, secure, and safe environments for both customers and employees.

Manage staffing levels, schedules, cleaning plans, time & attendance records, and labor budgets.

Monitor and control inventory of equipment, supplies, and materials.

Ensure financial performance by achieving P&L goals for each account.

Conduct regular inspections to uphold cleanliness, safety, and customer standards.

Build strong relationships with clients through proactive communication and exceptional service.

Identify opportunities for revenue growth and customer retention.

Support fellow Operations Managers during building start-ups, recruiting, and resource sharing.

7-10 years of progressive leadership experience in operations management.

• Proven success managing a full-time and part-time hourly workforce.
• Demonstrated ability to manage budgets and operations across multiple locations.
• Willingness to work flexible hours, including evenings and weekends.
• Exceptional customer service skills with a problem-solving mindset.
• Highly organized, with the ability to prioritize tasks and manage time effectively.
• Proficiency in basic computer applications.
• High school diploma or GED required; an associate's or bachelor's degree is preferred.

Operations Manager Job Details:

Hours: Flexible schedule required w/ some weekends

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