Head of Client Support Services

Route Service Manager UniFirst is seeking a Route Service Manager to join our team. The Route Service Manager will recruit and lead a team of Route Service Supervisors and Route Service Representatives who deliver to multiple customers per day — ranging from small family‑owned businesses to major corporate locations. The ideal candidate will drive customer satisfaction, account growth, and profitability for their location.

What You’ll Be Doing Oversee the recruiting, training, and development of a team of Route Service Representatives and Route Service Supervisors

Build strong relationships with your customers and elevate your team’s level of achievement in customer satisfaction

Collaborate closely with location management team to provide the best customer service and product programs

Negotiate customer contract renewals

Qualifications An individual who is business savvy and enjoys figuring out innovative ways to help increase profit and grow the customer satisfaction within their UniFirst Location

A results‑driven, relationship manager who isn’t afraid to roll up their sleeves and help the team and most importantly, the customer

Someone who will enjoy working with your own team of Route Service Representatives and Route Service Supervisors that need your help and support as they develop in their own role

Individuals who drive their personal vehicles for business purposes will be required to comply with minimum auto insurance requirements per UniFirst’s standards.

High School Diploma or GED – bachelor’s degree preferred.

Prior customer service experience

Ability to problem solve and handle a variety of customer service situations

Ability to negotiate, train, coach and lead a team

Strong computer proficiency (MS Office)

Excellent verbal & written communication skills

21 years of age

Valid non‑commercial driver’s license in the state of residence

Must meet pre‑employment DOT physical requirements

Physically capable of lifting up to 50 pounds

Benefits & Perks 401K with Company Match

Profit Sharing

Health Insurance

Employee Assistance Program

Life Insurance

Paid Time Off

Direct Payroll Deposit

Tuition Reimbursement

30% Employee Discount

Employee Referral Bonuses

Equal Opportunity Employment UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti‑discrimination laws.

If you require an accommodation during any part of the application process due to a disability or medical condition, please let us know.

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