Full Time - Client Services Rep

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Relief Member Service Representative I
Full Time Clerical Honolulu, HI, US

8 days ago Requisition ID: 1154

The Relief* Member Service Representative I (MSR I) engages with members to provide exceptional member experience, process transactions accurately, maintain records and balance daily transactions in accordance with established policies and procedures. This role is also responsible for identifying and referring product and service inquiries to the appropriate employee.

Key Responsibilities

Process member transactions efficiently and accurately in accordance with established policies and procedures.

Knowledgeable in all tools, products, and services to provide answers and assistance to Members’ questions or concerns.

Proactively engage with members to understand their financial and banking needs.

Utilize sales techniques to develop existing Member relationships, often while processing transactions.

Understand the role in sales growth and meet branch-assigned and individual goals.

Generate cross-sales referrals by actively promoting products and services provided by internal and external partners.

Recommend alternative channels such as online, mobile, and digital solutions.

Assist the branch with daily operational tasks.

Seek opportunities to promote the organization and engage in the communities we serve. Engage in community events.

Remain current on the HawaiiUSA practices, policies, and procedures.

Comply with regulatory compliance and assigned training requirements including but are not limited to BSA regulations corresponding to their specific job duties.

Address and resolve member concerns and discrepancies in transactions with empathy, referring complex issues to senior employee when necessary.

Perform other duties as assigned.

Qualifications & Experience

High School (High school diploma) or GED required

One year of customer service experience preferred

Minimum Physical Requirements

Sitting for prolonged periods at a desk working on a computer.

Standing for prolonged periods of time in a stationary position.

Walking on occasion for up to 2 hours per day.

Reaching, bending, twisting, turning frequently.

Lifting, pulling, pushing, and carrying up to 30 pounds on occasion.

We'll make reasonable accommodations for qualified applicants and employees with disabilities.

Benefits and Pay
The expected pay for the Relief* Member Service Representative I position is $23.10 per hour. *

* - Relief team members are also compensated for miles driven for work and role requires personal reliable transportation.

This pay reflects the compensation we reasonably expect to offer for this role based on typical qualifications and market data. Offered pay may vary depending on the candidate’s experience, skills, and other relevant factors.

We cover 100% of employees’ single medical, drug, vision, and dental monthly health insurance premiums. Employees also love receiving paid volunteer time, our pay it forward program, and matching their charitable donations up to $250 per year per employee. Tuition assistance for higher education is another special way we invest in our workforce. Benefits include: Paid Time Off and 11 Paid Holidays, 401(k) and 3% Employer Contribution, Health insurance, Paid time off, Vision insurance, Dental insurance, Prescription drug insurance, Tuition reimbursement, Life insurance, Flexible spending account, Disability insurance, Opportunities for advancement, Employee assistance program, Referral program, Retirement plan, Employee discount, Paid training, Professional development assistance, AD&D insurance, Volunteer time off, Credit union membership, Paid orientation, and more.

We are committed to building a diverse, inclusive, and equitable workplace where everyone feels like they belong. We provide equal employment opportunity to all persons regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have relevant skills that are not reflected in your resume, we welcome your application and encourage you to share more in an optional cover letter even if your experience doesn't match our exact requirements.

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