Server / Guest Service Support

POSITION SUMMARY

Serve food courses and alcoholic beverages to guests. Set tables according to
type of event and service standards. Answer questions on menu selections.
Communicate with the kitchen regarding menu questions, the length of wait,
re-cook orders, and product availability. Communicate additional meal
requirements, allergies, dietary needs, and special requests to the kitchen.
Record transaction in MICROS system at time of order. Check in with guests to
ensure satisfaction with each food course and/or beverages. Maintain cleanliness
of work areas, china, glass, etc., throughout the day. Complete closing duties,
including restocking items, turning off lights, etc. Present physical and
accurate check to guest and process payment.

Follow all company and safety and security policies and procedures; report
accidents, injuries, and unsafe work conditions to manager; and complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional, maintain confidentiality of proprietary information, and
protect company assets. Welcome and acknowledge all guests according to company
standards, anticipate and address guests’ service needs, assist individuals with
disabilities, and thank guests with genuine appreciation. Speak with others
using clear and professional language. Develop and maintain positive working
relationships with others, support team to reach common goals, and listen and
respond appropriately to the concerns of other employees. Ensure adherence to
quality expectations and standards. Read and visually verify information in a
variety of formats (e.g., small print). Stand, sit, or walk for an extended
period of time or for an entire work shift. Move, lift, carry, push, pull, and
place objects weighing less than or equal to 25 pounds without assistance and
objects weighing in excess of 50 pounds with assistance. Grasp, turn, and
manipulate objects of varying size and weight, requiring fine motor skills and
hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well
as up and down stairs and/or service ramps. Reach overhead and below the knees,
including bending, twisting, pulling, and stooping. Perform other reasonable job
duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity
employer, welcoming all and providing access to opportunity. We actively foster
an environment where the unique backgrounds of our associates are valued and
celebrated. Our greatest strength lies in the rich blend of culture, talent, and
experiences of our associates. We are committed to non-discrimination on any
protected basis, including disability, veteran status, or other basis protected
by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and
Gentlemen create experiences so exceptional that long after a guest stays with
us, the experience stays with them. Attracting the world’s top hospitality
professionals who curate lifelong memories, we believe that everyone succeeds
when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world
over and pride ourselves on delivering excellence in the care and comfort of our
guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are
delivered graciously and thoughtfully every day. The Gold Standards are the
foundation of The Ritz-Carlton and are what guides us each day to be better than
the next. It is this foundation and our belief that our culture drives success
by which The Ritz Carlton has earned the reputation as a global brand leader in
luxury hospitality. As part of our team, you will learn and exemplify the Gold
Standards, such as our Employee Promise, Credo and our Service Values. And our
promise to you is that we offer the chance to be proud of the work you do and
who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott
International. Be where you can do your best work, begin your purpose, belong to
an amazing global team, and become the best version of you.