Head Of Property Management Operations

Amelia Island Getaways (AIG) is a locally owned, hands‑on vacation‑rental company built on high‑touch service, integrity, and excellence. Founded and led by a husband‑and‑wife team, we remain personally involved in every part of the business — from property care and guest experience to owner relationships and team leadership. We currently manage a curated portfolio of about 100 properties and are intentionally focused on quality over quantity. Our Christian faith is central to how we operate. This is a key leadership role at AIG, responsible for overseeing the company’s day‑to‑day operations and ensuring nothing falls through the cracks. The Director of Operations leads execution across core departments, including guest experience, housekeeping, maintenance, and owner communication to ensure each area runs smoothly, stays on track, and delivers at a high standard. In this role, you will be highly involved in the daily flow of the business — monitoring progress, following up with team members, and making sure assigned tasks are completed fully and on time. You will serve as the central point of accountability, stepping in where needed to remove roadblocks, provide clarity, and keep operations moving forward. This also involves identifying potential roadblocks with the current procedures and working with the management team to update processes and solve issues. This role serves as the final checkpoint for daily operations. While many tasks are executed by team members, the Director of Operations is responsible for ensuring they are fully completed, communicated, and closed out appropriately. This position calls for a steady, hands‑on leader who brings structure, organization, and follow‑through to a fast‑paced environment. Your impact will be seen in the consistency, reliability, and overall efficiency of daily operations.

Operational Consistency – identify operational issues and assess solutions to create a structured, reliable daily rhythm where everything is organized and "buttoned up" by day’s end

You take pride in not only keeping operations running smoothly and consistently, but also improving current processes to ensure common roadblocks are completely addressed for the future. When something looks unfinished, disorganized, or unresolved, your instinct is not to wait for direction, but to help ensure it gets addressed and brought to completion. You care about doing things well, supporting the team, and making sure every detail is handled so the operation runs the way it should.

Oversee day‑to‑day operations across guest experience, housekeeping, and maintenance to ensure everything stays on track

Hold team members accountable to their assigned tasks, addressing performance gaps quickly and constructively

Help team members develop greater ownership and problem‑solving abilities by encouraging independent thinking while providing support, guidance, and accountability when needed

Serve as a secondary point of contact for property owner concerns and escalations, partnering with ownership to ensure issues are addressed promptly, thoughtfully, and in alignment with AIG standards

Quality Control & Guest Experience

Participate in a shared on‑call rotation and assist with guest service recovery efforts as needed

Monitor overall operational quality to ensure consistency and reliability in execution

Identify items, projects, or tasks that may not have a clear owner but still require attention, and proactively coordinate resolution to ensure important details are not overlooked and nothing falls through the cracks

3+ years of leadership experience in hospitality, property management, or other customer‑focused service industries

Proven ability to lead teams, implement processes, and manage multiple priorities in a fast‑paced environment

Tech‑savvy with reservation and property‑management platforms

Bonuses: Performance‑based incentive opportunities tied to owner retention, team performance, and guest satisfaction metrics ( OTE: Up to $105,000 annually)

Health insurance

Schedule: Full‑time position with a heavier weekend focus during peak season. Availability on Saturdays and Sundays is required during high‑occupancy months, with a flexible schedule provided in the off‑season.

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