Sales Engineering Tech

Join Us as a Sales Engineer at Valcom, a Potter Global Technologies Business.
What You’ll Do Partner with RSMs to create, advance, and win opportunities, coordinating engagement with the RSM’s territory strategy, customer relationships, and opportunity objectives.
Conduct customer presentations, product demonstrations, and webinars for prospective and existing customers.
Provide solution design and application guidance, including participation in system architecture, integration, and deployment approach discussions.
Participate in discovery and planning meetings, joint customer visits with RSMs, and strategic account planning.
Develop and maintain relationships across the sales ecosystem, including integrators, distributors, end users, consultants and A&E firms, and customer project management, IT, facilities, and safety/security stakeholders.
Provide deployment and commissioning guidance, identifying technical risks and mitigation strategies that support successful customer outcomes.
Provide escalated technical assistance in strategic or relationship-critical situations, directing routine support, troubleshooting, and repetitive training requests to Technical Support, the Training Team, and established training resources.
Gather and communicate Voice of Customer (VOC) feedback, competitive intelligence, market trends, and deployment lessons learned to Product Management, Engineering, Marketing, and Leadership.
Take on additional responsibilities as needed to support team goals and project milestones.
What You Bring Bachelor's degree in Engineering, Computer Science, or a related technical field.
Proven experience in a technical sales role or engineering support capacity.
Field expertise for site surveys and pre-build assessment.
Proficiency with remote troubleshooting.
Effective at assessing customer needs and proposing solutions.
Ability to travel overnight for customer meetings, trade shows and internal meetings.
Our Culture We build strong relationships—with teammates, partners, and customers.
We take pride in knowing every product we build serves the purpose of protecting lives.
We take ownership of our work—quality and safety are at the core of what we do.
Competitive health, dental, and vision plans.
Generous paid time off and holidays.
Financial Wellness programs including complimentary Certified Financial Planner sessions.
Location This is a full‑time hybrid position, with travel up to 50% of the time. The role will work remotely in the field and in a home office environment. An occasional shift in hours may be necessary to accommodate project schedules.

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