Head of Sales Operations - Virtual/Remote

The Sales Operations Manager (SOM) role ensures Celestica’s sales systems and processes operate correctly and efficiently, enabling the global sales organization’s opportunity pursuit. The SOM ensures deals are closed as won or lost according to process specifications, and that incentive plan payouts adhere strictly to corporate policies and audit requirements. In addition, the SOM manages the ATS Sales and Account Team skills assessments and training plans, including course recommendations and training deployment, and all training partner relationships. Provide best-in-class sales tools and processes to enable the sales organization to efficiently manage and report their opportunities.
Ensure sales data is accurate and available in a timely manner; deliver sales data and data-driven insights to the teams supporting ATS and CCS leadership to guide key strategic decisions impacting growth.
Corporate Governance: Perform a vital governance role ensuring system data integrity, managing system access, and ensuring incentive plan payouts strictly adhere to corporate policies and audit requirements.
CRM & User Administration
Manage user access requests for the Dynamics 365 CRM Sales Module, validating role specifications and business unit alignments.
Assign industry-specific Khalix account codes for new account creations within CRM.
Review and validate CRM opportunities moving to Closed/Won against required award documentation.
Manage the quarterly Sales Incentive Plan (SIP) schedule, tracking payout timelines and distributing claim criteria documentation to sales teams.
Generate, audit, and maintain quarterly Compensation Tracker Reports extracted from CRM data.
Secure formal approvals for quarterly SIP claims from Segment VPs
Support HR in validating achievement data for Sales MBO’s
Consolidate and distribute monthly Global & Segment management reporting packages.
Planning & Systems Management
Coordinate the annual Sales Quota process, providing segment targets for HR.
Lead & support continuous improvement development in both Dynamics 365 and SalesForce CRMs
Sales and GCBU Training
Administer ATS Sales and Account Team skills assessments, analyze results and recommend training plans
Recommend Annual Sales Training Plan with Budget for approval. Manage programs within budget.
Manage system access to Sales and GCBU Tools & associated training (Dynamics CRM, Challenger, SOS, ZoomInfo, LinkedIn Navigator)
Hands-on experience with CRM platforms (Dynamics, SalesForce)
Process & Governance: Familiarity with ISO 9001:2008 / TL 9000 quality management standards, Corporate Records Retention procedures, and Environmental Health & Safety guidelines.
Compensation & Financial Analysis: Proven capability in tracking incentive schedules, auditing sales win criteria, and managing complex spreadsheet trackers.
Strong interpersonal skills to interface directly with Sales, Customer GMs, Segment VPs and HR.
Continuous-improvement mindset: Skills assessments & training: Experience managing or administering training programs
Duties of this position are performed in a normal office environment.
Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data. data entry, using a computer mouse, using a calculator, etc.) Occasional overnight travel may be required
Eight plus years of multi-disciplinary work experience in the fields of business management, sales, Finance, Marketing or process Engineering and project/program management (preferably in the high-tech industry).
Work experience within Celestica is highly desirable.
Bachelor's degree in related field (Business or Engineering), or consideration of an equivalent combination of education and experience.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.
This policy applies to hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral and other aspects of employment and also states that retaliation against a person who files a charge of discrimination, participates in a discrimination proceeding, or otherwise opposes an unlawful employment practice will not be tolerated. All information will be kept confidential according to EEO guidelines.
This is a remote position, with travel as necessary. TSX: CLS) is a technology leader dedicated to driving customer success and market advancements. With deep expertise in design, engineering, manufacturing, supply chain, and platform solutions, Celestica enables critical data center infrastructure for AI, cloud, and hybrid cloud and advances technologies in high-growth markets. With a talented team and a strategic global network, Celestica helps its customers achieve competitive advantages.
Today, Celestica delivers innovative supply chain solutions globally to customers in strategic two operating and reporting segments: Advanced Technology Solutions (ATS) and Connectivity and Cloud Solutions (CC):

ATS:

This segment serves customers in complex, regulated and high-reliability markets such as Industrial & Smart Energy, Aerospace & Defense, Semiconductor Capital Equipment, and HealthTech. It is engineering led, with deep expertise in design, manufacturing and lifecycle solutions.
This segment focuses on high-performance technology solutions and services for the data center, serving hyperscalers, digital native customers and enterprises. Celestica's Platform Solutions offering provides innovative and customizable computing, storage and networking solutions enabling AI-driven growth.
Built on a legacy of trust and performance, Celestica has earned its reputation by delivering results in complex and fast-changing markets. Celestica exceeds customer expectations by identifying trends and staying ahead of the curve. Backed by comprehensive capabilities and a global network across North America, Europe and Asia, Celestica helps customers gain competitive advantage with the quality, flexibility and resiliency they need to respond quickly to shifts in demand. Guided by a bold vision to accelerate market advancements, Celestica delivers innovative solutions and technologies that turn complexity into opportunity. Anchored in teamwork and commitment, Celestica strives to be the most trusted partner to its customers and colleagues worldwide.