Police Telecommunicator - Night Shift (Full-Time)

Burlington Police Department, 267 W. Job Type: Full-time
Department: Police
Do you want to help your community in times of crisis? Do you have experience communicating frequently via phone? The Burlington Police Department is hiring for full-time Telecommunicators and this just might be the position for you!
The Burlington Communications Center is a 24-hour a day, 7-days-a-week center. The center functions as a vital link between the City of Burlington's and the City of Graham's police and fire departments and those who need emergency and non-emergency assistance.
Performs routine telecommunications work in receiving and processing emergency and non-emergency calls for the police and fire department under the supervision of a Telecommunicator Lead or Communications Manager. You will be responsible for receiving and prioritizing 911 and non-emergency telephone calls from the public, dispatching appropriate public safety officials, and maintaining open lines of communication with public safety during emergency situations.
It requires constant attention to multiple computer screens and phone systems.
Spirit of Service
Protect the Community from Harm
Treat all individuals with Dignity and Respect-the ethical foundation of policing
This is a full-time position. Work is performed on a 12-hour shift during the day, mid-day, or evening. Work may be required on nights, weekends, birthdays, and holidays.
Manages multiple tasks under pressure by taking emergency calls while simultaneously viewing maps, entering information into dispatch software, and coordinating response efforts in real time.
Receives incoming calls from the public via a multi-line phone system, assesses service requests, and determines the appropriate public agency to address the situation. Handles after-hours calls for various services, including animal control, utilities, street maintenance, and traffic signal malfunctions, ensuring seamless coverage around the clock.
Communication & Dispatch Operations:
Dispatches police and fire officials to emergency situations using multi-channel radio systems, maintains communication with officers, and coordinates additional units based on evolving circumstances.
Monitors the self-initiated activities of officers, providing them with critical information from the NCIC system to assist with ongoing investigations and actions.
Data Management & Information Retrieval:
Utilizes the eWarrants system to check for outstanding warrants and communicates real-time results to officers in the field, aiding their decision-making process.
Keeps detailed logs of criminal history and updates relevant databases in a timely manner to support law enforcement efforts.
Handles public contact with tact, firmness, and decisiveness, ensuring that all communications are in alignment with department policy, as well as federal and state law.
Closes telecommunications calls for service, ensuring that fire and police units are accounted for and returned to service promptly after resolving incidents.
Completes other related duties as required, contributing to the efficient operation of the telecommunications team and supporting broader departmental functions.

Telecommunications & Emergency Operations Knowledge
Ability to take emergency calls while simultaneously viewing maps, typing into dispatch software, and disseminating response instructions.
General understanding of modern telecommunications practices, procedures, and technologies crucial to the efficient operation of emergency response systems.
Familiarity with police and fire department operational procedures, enabling seamless coordination between agencies during critical situations.
Technology & Equipment Expertise
Ability to learn how to operate computer-aided dispatch (CAD) consoles, radio systems, telephones, and computer terminals to manage emergency communications efficiently.
Knowledgeable in utilizing various support resources, including call books, HAZMAT manuals, tactical dispatch manuals, and other standard operating procedure guides to navigate emergency protocols and provide optimal support.

Language & Communication Support
Ability to learn how to use Language Line interpreting services to connect 911 callers with interpreters swiftly, ensuring effective communication across language barriers and improving response outcomes.
Ability to control telephone conversations to gather accurate information and provide clear, correct instructions to emergency responders.
High School Diploma or GED equivalency
At least six (6) months of work experience in a dispatch function or extensive public contact role.

Basic Telecommunicator Certificate through NC Sheriff's Standards or the ability to obtain within first six (6) months.

Prior experience in a law enforcement or fire/EMS environment
Current certification as an emergency service Telecommunicator by NC Sheriffs' Standards

Employee works rotating shifts which can cause fatigue from switching internal biorhythm clocks.
Employee regularly operates a variety of machinery and equipment, including telephones, computers, calculators, copiers, facsimile machines, etc.
Work necessitates visual acuity to determine the accuracy, neatness, and thoroughness of work assigned in preparing and analyzing figures, accounting, transcription, computer terminal viewing and extensive reading.
Working conditions include inside environmental conditions.

The employee is expected to perform other tasks, duties, and training as requested by their supervisors.
Benefits for full-time employees of the City of Burlington (with the exception of full-time sworn police officers) are as follows:
Ability to transfer North Carolina local government earned sick leave.
Paid holidays for New Year's Day, Martin Luther King Jr. Day, Good Friday, Independence Day, Labor Day, Veterans Day, Memorial Day, Thanksgiving, and Christmas
Enrollment in the Local Government branch of the North Carolina State Retirement System
Health and dental insurance coverage for employee and children; spouses may be added to the policy if they are not offered coverage at their own place of employment
Voluntary enrollment in a Flexible Spending Plan
Life insurance
Resumes may be uploaded as a supplement to the online application. Resumes are not accepted in lieu of application and/or the Work History section. Are you a United States citizen, either by birth or naturalization?
High School Diploma or GED
Bachelor's Degree
Telecommunicators work 12-hour shifts that may include days, nights, weekends, holidays plus occasional on-call. If you answered yes to the previous question, please list the agency name, reason for denial, and date of your application. Have you ever been discharged or asked to resign from any position because of criminal conduct, personal misconduct, rules violation, or other reason?
Do you drink alcoholic beverages?
If you answered yes to the previous question, how often do you drink alcoholic beverages?
~I do not drink alcoholic beverages

Have you ever used marijuana or any form/derivative thereof?
If you answered yes to the previous question, please provide the month and year that you last used marijuana or any form thereof. If you have never used marijuana, please type "N/A".
Have you ever been convicted of any crime arising from Domestic Violence?
Have you ever been charged with a felony?
If you answered yes to the previous question, please provide the charge, circumstances, date, and outcome of the felony. If you have never been charged with a felony please type "N/A".
For our recruiting purposes, please tell us how you heard about the position of Telecommunicator with the Burlington Police Department.
City of Burlington Website
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