Optician / Retail Stylist

Job Description
Job Description Who This Role Is For
This is not a passive retail job.
You are responsible for helping patients see better, feel confident, and make decisions they trust. That requires more than being nice. It requires confidence, communication, and the ability to guide people.
We are looking for someone who is comfortable:
Leading conversations
Making recommendations
Talking about money clearly and confidently
We can train product knowledge.
We cannot train confidence, energy, or presence.

The Reality of This Role
You will be guiding patients through purchasing decisions, not just showing products
You will need to confidently recommend higher-quality options when appropriate
You will have conversations about pricing, insurance, and upgrades
You will work in a fast-paced environment where multiple patients need attention
You are expected to maintain strong energy and engagement throughout the day
If you are uncomfortable influencing decisions or discussing money, this role will feel difficult.

What Success Looks Like
You will thrive here if you naturally:
Speak with confidence and guide conversations instead of waiting
Build trust quickly and make patients feel comfortable making decisions
Recommend what’s best for the patient, not just what’s easiest
Handle pricing conversations clearly without hesitation
Stay engaged and attentive even during long or busy days
Accept coaching and improve quickly
Take ownership of your results and performance

This Is NOT the Right Role for You If You:
Feel uncomfortable recommending products or services
Avoid conversations about money or value
Prefer a low-pressure, purely transactional role
Wait for direction instead of taking initiative
Struggle receiving direct feedback
Get discouraged by rejection or indecision

What You’ll Be Doing
Guide patients in selecting eyewear that fits their lifestyle and needs
Educate patients on lens options and make clear recommendations
Confidently present pricing and explain insurance benefits
Dispense and adjust glasses with precision and care
Maintain and organize optical inventory and displays
Support overall patient experience and office flow

What We Value
Walk the Walk: We do what we say and own our mistakes
Shift the Paradigm: We create a standout, memorable patient experience
Think Big: We aim higher than average retail or healthcare standards
Be Family Oriented: We genuinely care about patients and teammates
Grow: We expect continuous personal and professional growth
Deliver Happiness: Every interaction matters

Application Requirement (Important)
To be considered, include the word “clarity” in one of your application responses so we know you read this fully.

Final Note
We are not looking for someone to “sell glasses.”
We are looking for someone who can guide patients, build trust, and confidently help them make the right decisions.
If that sounds like you, apply.