Head of Operations Management (m/w/d)

Job Summary
Live Nation’s Concerts Division creates tours, hosts live music events, and fosters a fun, upbeat work culture with numerous opportunities and workplace perks, including free concert tickets, dog-friendly offices, and progressive benefits such as student loan reimbursement and adoption/fertility support.

Responsibilities

Works directly with the Ops Manager and Security Supervisor to perform day of show duties

Respond to all elevated staff/guest inquiries and or concerns regarding all shows, artist meet and greet packages, amenities including Foundry access as well as our VIP program and seat upgrades

Work through and correct guest concerns and complaints regarding security and customer service-related situations

Follow up with Security and Guest Services teams to ensure that service standards are met

Perform opening/running/closing duties according to Live Nation policy

Inform guests of Music Hall amenities & make recommendations

Maintain line of sight/atmosphere control by circulating through work area and reporting any issues encountered

Suggestive selling of all venue products and services when applicable

Keep current on all Standard Operating Procedures and be able to effectively communicate them to team members

Create pre-shift sheet and relay information from management directly to staff

Turn in all lost and found articles to Box Office

Ensure responsible alcohol service per Responsible Alcohol Service training & Live Nation alcohol policies

Ensure proper line of sight maintenance by all staff at all points of guest contact as well as maintaining the security of Back of House areas

Leads all pre-shift meetings prior to start of shift

Communicate to M.O.D. any issues that guests or team members may have

Work with the M.O.D. to resolve any and all guest issues—consults or involves management if the situation escalates

Responsible for completing incident reports and collecting witness statements

Assist MOD with all ejection logs and incident reports

Required to work Special Events that are scheduled throughout the venue

Required

Responsible Alcohol Awareness Training Certification or Equivalent

Working knowledge of high-volume nightclub operations, responsible alcohol service and guest relations

Skills in guest relations/staff relations—assessing and anticipating special needs of guests

Prioritization of duties and effective communication skills

Ability to handle multiple tasks/issues at one time effectively, with an upbeat attitude.

Read guests in order to anticipate their needs

Turn potentially negative situations into positive ones

Communicate well with team members and managers and foster an atmosphere of unity and camaraderie.

Preferred

Experience in a live music environment

College diploma in related field

Physical Demands

Working environment is fast-paced, often loud and stressful

Position requires extended periods of prolonged standing and working on your feet

Must be able to lift or move up to 40 lbs using proper lifting techniques

Equal Employment Opportunity
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. Live Nation strongly supports equal employment opportunity for all applicants regardless of age, ancestry, color, religious creed, family and medical care leave, mental or physical disability, marital status, domestic partner status, medical condition, genetic information, military and veteran status, political affiliation, national origin, citizenship, sex, gender identity and expression, sexual orientation, or any other basis protected by applicable law. We consider qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act, among other applicable laws. We also afford equal employment opportunities to qualified individuals with a disability and will provide reasonable accommodations as required by law.

Compensation
The expected compensation for this position in California is $17.60 - $22.00 USD hourly, based on a successful applicant who is in or performs the position from California. Similar positions located outside of California will not necessarily receive the same compensation.

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