Head of Client Support Services

Service Manager, Miami

At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid's proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our "Compromise Nothing™" approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience.

We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. By refusing to settle, you can help redefine what's possible and shape the future of mobility.

The Service Manager will be responsible for the day-to-day operations of the Lucid Service Center, effectively managing a team of advisors, technicians, and parts staff. The Service Manager position will be responsible for building a world-class team focused on delivering the highest level of customer experience. Manage and develop Service Team members and the day-to-day service business, including customer service interactions, reporting, and repairs

Performance Management: continually evaluate the performance of each employee and provide to feedback on a consistent basis to drive results

Support, implement and provide follow-up for all training

Ensure the team is providing the highest level of Lucid customer experience while developing lasting relationships

Address any client concerns or complaints quickly and professionally

Delegate and direct all service tasks, ensuring client vehicles are repaired and returned on time

Monitor employee work and provide guidance, ongoing training, and development as needed

Work effective with Service Center technicians with the understanding that you may need to assist in repairs of Lucid Motors vehicles

Acquire a thorough understanding of Lucid Motors mission and the importance of your contribution through your role as a Service Manager

Assist with or perform administrative tasks

Minimum 10 years varied automotive service experience including measuring and holding team accountable for various KPI's i.e. Customer Satisfaction Index (CSI), Repair Completion Time, Days Down, PDI Completion/Turnaround time

Experience managing a team of technicians for selection, development, performance management, engagement and training

Verifiable track record of excellence in Customer Service

Advanced ability to use basic computer applications such as Microsoft Office as well as learn proprietary DMS software

Ability to travel on an as-needed basis

Willingness to complete Lucid provided CPR training post hire

Drivers under 21 must have maintained a Driver's License for a minimum of 3 years and successfully complete Lucid Training upon hire

AA/BS in either Automotive Technology or Business Management, or equivalent work experience

Previous OEM specific EV experience and training

At Lucid, we don't just welcome diversity - we celebrate it! We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.

Lucid offers a comprehensive and competitive benefits package including medical, dental, and vision insurance; life and disability coverage; paid holidays; and a 401(k) retirement plan. Eligible employees may also participate in Lucid's equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans.

At Lucid, we believe diversity strengthens everything we build. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations.

Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need any accommodation to participate in the application process, please contact us at View email address on click.appcast.io Data Privacy: By submitting your application, you understand and agree that your personal data will be processed in accordance with our Candidate Privacy Notice.

Lucid Motors does not accept agency resumes. Please do not forward resumes to Lucid Motors. Lucid Motors is not responsible for any fees related to unsolicited resumes.