Head of Information Technology

Director of Information Technology

Four Seasons is powered by our people. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. Four Seasons is currently looking for a Director of Information Technology.

Responsible for the efficient operation and maintenance of all computer systems, data and voice communications activities at property.

Forecast technology requirements and upgrades to existing technology to improve effectiveness of installed systems.

Maintain harmonious and professional relationship with all departments and Home Office.

Experience in Project Management, hospitality applications, PMS, HSIA, POS, is preferred.

Ensure critical systems, specifically Front Office Property Management System, Call Accounting, HSIA, PABX and Food & Beverage Point of Sales computer systems are available twenty-four (24) hours per day.

Establish and maintain system security procedures consistent with control requirements and corporate policy.

software and hardware issues and service requirements.

Maintain effective support for end user support process, other systems, including back office, sales & catering and human resources applications or any other property application.

Knowledge of specific hospitality industry applications and interfaces (i.e. Opera, Delphi, Back Office, Spa, HR systems, etc) is desirable.

Responsible for network support & security of Hotel network, Active Directory maintenance, Server Infrastructure maintenance, Network Infrastructure maintenance – wired & wireless, Network protection & failover tools implementation (Firewall, web security, multi-homing devices, etc).

Establish and maintain, test and monitor backup plan for all systems to ensure protection from loss of data and ensure backups are carried out in accordance with corporate and local policies.

Maintain and promote Four Seasons core technology standards as outlined in the Four Seasons IT Core Standards notes database.

As required, participate in and lead the co-ordination of new systems acquisitions, corporate initiated major projects and technology implementations.

Good knowledge and support for Desktop OS and applications.

Provide direct guest support and quality support to function rooms and conference services.

Assist the Director of Finance in administering all IT related maintenance and services contracts and take a leadership role in establishing scope of the maintenance and services contracts, contract negotiations and bidding process.

Recommend new applications as requested by hotels to streamline business processes and improve workflow.

Negotiate and execute computer and data communications contracts to ensure compliance with their requirements.

Implement technology "best practices" from other Four Seasons properties that are workable.

Establish product lifecycle management for hardware/software and 10-year capital planning for technology.

Prepare IT operating budgets, IT capital budgets, and able to discuss and present a business case for all IT expenses.

Five years of experience in luxury hotel/resort IT

Minimum two years experience as Hotel Director of IT

University or College degree, major in IT

Project Management and knowledge of hospitality applications, PMS, HSIA, POS are assets

Flexibility to meet the demands of a 24 hour operation

Medical, dental, and vision insurance

• Holiday, vacation, and sick pay
• Complimentary stays at Four Seasons worldwide (subject to availability)
• Minorities, women, veterans, and individuals with disabilities are encouraged to apply.