Dispatcher - 2nd Shift & Weekends

Job Description
Job Description Job Summary

The Dispatcher is responsible for coordinating and scheduling moving crews, trucks, and equipment to ensure efficient and timely service for customers. This role acts as the central point of communication between customers, movers, and management, ensuring smooth daily operations and high customer satisfaction.
Key Responsibilities

Schedule and assign moving crews, drivers, and vehicles for local and long-distance moves
Coordinate daily routes and adjust schedules as needed due to delays, traffic, or customer changes
Communicate job details, addresses, and special requirements to moving teams
Monitor job progress and provide real-time updates to customers and management
Handle incoming calls, emails, and customer inquiries regarding scheduling and service status
Resolve scheduling conflicts and operational issues quickly and effectively
Maintain accurate records of jobs, crew assignments, and delivery times
Ensure compliance with company policies, safety regulations, and transportation laws
Collaborate with sales and customer service teams to confirm bookings and service details
Assist with billing, job documentation, and closing out completed moves
Qualifications

High school diploma or equivalent (associate’s or bachelor’s degree preferred)
Previous experience in dispatching, logistics, transportation, or moving industry preferred
Strong organizational and multitasking skills
Excellent communication and problem-solving abilities
Ability to work in a fast-paced, dynamic environment
Proficiency with dispatching software, GPS tracking systems, and basic computer applications (e.g., Microsoft Office)
Knowledge of local geography and routes is a plus
Key Skills

Time management and prioritization
Attention to detail
Customer service orientation
Decision-making under pressure
Team coordination and leadership
Work Environment

Office-based role with frequent communication via phone, email, and dispatch systems
May require early mornings, evenings, weekends, and holiday shifts depending on business needs
Compensation & Benefits (customize as needed)

Hourly wage or salary (based on experience)
Overtime opportunities
Health insurance, paid time off, and retirement plans (if applicable)