Architecture / architect

As an Architect at Client, you will lead the effort to bring together business objectives, user insights, and an understanding of sophisticated technology to create remarkable, omni-channel brand experiences. These experiences span devices, channels, and environments – from browsers, to mobile apps, to social networks, to retail environments. To do this you must understand and articulate the needs, aspirations, and expectations of the people that will use what you design, and serve as their advocate throughout the design process. Your decisions are informed and validated by both quantitative and qualitative research methods including surveys, card sorting, comparative analysis, usability studies, field research, and technology surveys. You work directly with the internal stakeholders to understand what drives their business, reach a shared vision of how to solve their problems while serving their customers, and ultimately to help them to succeed. Throughout this effort you will create clear, usable documentation that captures and articulates research findings, proposed solutions and the consumer goals they serve. Experience Architects work collaboratively with Strategists, Researchers, Business Analysts, Designers, Writers, Prototypers, System Architects, and Developers to define and refine user experiences for our customers. You will be mentored and/or supervised by experienced creative leaders on projects and expected to coach and inspire other experience designers on a regular basis. You will also be empowered to build trusted relationships with internal stakeholders through regular engagement and creative presentations.

Invent and inspire customer experiences and user flows that are radically consistent, curiously easy, and bold by design

Have a deep understanding of the Client product offering, the market in which Client operates, and the target customers.

Perform customer interviews, analyze usability lab observations, perform task analyses, conduct card sorting, design and analyze quantitative surveys, interpret web analytics, and perform and analyze field research in order to understand the target users' context, needs, motivations, tasks, and goals.

Translate business needs and capabilities into an effective information architecture that resonates with customers, aligns with their expectations, and helps them to achieve their goals.

Map the user experience, define the details of the interface, and correlate a system's features to user tasks and needs.

Develop wireframes documents (both low and high-fidelity), which will include detailed functional annotations, as well as illustrations and descriptions of page states and system responses.

Develop site maps, user workflows, scenarios, and task analysis

Conduct heuristic reviews, competitive analyses, and content audits

Make Taxonomy & product metadata recommendations

Craft solutions that will meet user and business goals while also fitting into the constraints of brand, time, budget and technology.

Collaborate with designers to optimize the visual experience and ensure that user and business considerations are met.

Confidently present project objectives, insights, and creative solutions persuasively to internal stakeholders

Stay abreast of industry trends and best practices in order to facilitate discussions and guide the decision making process to meet project objectives.

7+ years of experience as an Experience Architect or related field

Proven ability to design methodologies for gathering user data, interpreting the results, and translating them into solutions.

Extensive experience collaborating with design and development teams on large-scale dynamic ecommerce websites, transactional applications, retail systems design, mobile experiences, or content delivery systems (B2C preferred).

Bachelors or Masters Degree in Human Computer Interaction, Information Design, Digital Media, Communication Design, Interaction Design, Psychology or a related field.

Expert user of OmniGraffle, MS Visio, Axure and/or Adobe InDesign

Proficient user of Microsoft Office and/or iWork, especially Keynote or Power Point.