Customer Service Officers

Start your journey with Blue Compass RV as we are looking for a Service Advisor to join our team!

THE ROLE: The Service Advisor plays a critical role in delivering exceptional customer experience while driving service department success. This position serves as the primary liaison between customers and technicians ensuring clear communication, accurate service recommendations, and efficient workflow.

We are looking for a sales-minded professional who can confidently guide customers through their service needs, identify additional opportunities, and handle challenging situations with professionalism and care.

This is a salary + commission-based role, offering strong earning potential for individuals who thrive in a performance-driven environment. $70,000-$75,000 average

OUR BENEFITS INCLUDE:

Medical, dental, vision, disability, FSA’s, and life insurance

Paid Time Off and paid holidays

401K

Pet Insurance

5-day work week

Employee Assistance Program (EAP)

Legal Coverage and Identity Theft Protection

Referral Program

Ongoing Training and Development Programs

Structured Career Path with advancement opportunities

WHAT YOU’LL DO

Serve as the primary point of contact for customers from service check-in through completion

Build relationships with customers and identify service needs with a sales-driven approach

Provide accurate estimates for repairs and installations prior to scheduling

Communicate clearly with technicians to ensure accurate diagnostics and timely completion

Keep customers informed of repair progress and manage expectations

Address customer concerns and escalated situations with professionalism, empathy, and a solution-oriented approach

Identify upsell opportunities to maximize service revenue

Maintain accurate documentation, work orders, and communication records

Manage multiple tasks in a fast-paced service environment

WHAT WE ARE LOOKING FOR

Strong sales mentality with the ability to recommend and close additional services

Excellent communication skills both verbal and written

Proven ability to navigate customer concerns and service recovery situations with confidence and professionalism

Ability to multitask and stay organized in a fast-paced environment

Strong attention to detail and follow-up skills

Solid computer skills and ability to navigate service systems

Team-oriented mindset with the ability to work closely with technicians and leadership

WHAT YOU CAN BRING TO THE TABLE

Minimum of 1 year of service advisor, automotive, or related experience preferred

Previous RV or camping lifestyle experience is a plus

Automotive or service industry background preferred

Strong customer service and problem-solving skills

Ability to work daily on a computer and perform internet searches as needed

Valid driver’s license required

WHAT WE HAVE TO OFFER

Blue Compass RV, based out of Fort Lauderdale, is the fastest-growing RV company with over 100+ dealerships nationwide. We staff each dealership with the best people in the business and are known for the great care we take with both our customers and associates. You are not just an employee - you are family. We invest in our team through training, development, and clear career growth opportunities.

Blue Compass RV is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver’s license and have a good driving record.

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